Senior Technical Support Engineer, Networking

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NVIDIA

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🤖 Artificial Intelligence

🎮 Gaming

Artificial Intelligence • Gaming • Automotive

NVIDIA is a leading technology company specializing in accelerated computing and artificial intelligence. NVIDIA pioneers advancements in graphical processing units (GPUs), cloud computing, data centers, and virtual reality, with a focus on gaming, automotive, healthcare, and robotics industries. The company's innovations, such as NVIDIA Omniverse, transform traditional digital processes by enabling high-fidelity simulations and rendering tasks. Their applications span various industries, from autonomous vehicles using NVIDIA DRIVE to healthcare solutions with NVIDIA Clara, and AI-driven analytics and workflows.

📋 Description

• Tier 3 support: installing, supporting, and resolving technical issues and challenges • Develop & present technical & comprehensive solutions to customer problems, including the project management of complex installations • Problem reporting, customer concern, replication, and resolution management • Respond to customer technical inquiries • Site visits and conference calls with customers and partners • Developing & refining internal processes to improve support efficiency and productivity

🎯 Requirements

• B.Sc. in Computer Science, Software engineering, or Electrical Engineering or equivalent experience • 5+ years of experience in providing Customer Support for hardware & software products required • Extensive knowledge and troubleshooting experience with network equipment and network protocols, including IP, L2, and L3 protocols required • Extensive knowledge and troubleshooting experience with LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and routing - IP Routing protocols (OSPF, BGP, PIM) and virtualization, EVPN, VXLAN • Linux experience and scripting • Automation - Ansible • The ability to work under pressure and support high-level customers • Experience with operating and configuring major vendors’ network equipment such as switches and routers • Analysis and diagnosis of highly complicated networking problems • Good communication and presentation/oral skills • Excellent verbal and written English skills • Tenacious, with good follow-up, and attention to detail

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off