Field Service Engineer

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🔥 6 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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NVision Quantum Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

🧬 Biotechnology

🏥 Healthcare

Biotechnology • Healthcare

NVision Quantum Technologies is pioneering molecular quantum systems engineered at the molecular level to enable scalable quantum computing and quantum sensing for real-world healthcare applications. NVision develops organic molecules designed to have controllable quantum properties, pushing complexity into molecular design rather than hardware. Their PIQC platform proposes a quantum computing architecture using molecular quantum nodes native to photonic chips (molecular qubits with photonic interfaces). Their POLARIS technology is a quantum-enhanced MRI approach using engineered sugar molecules that boost MRI signal by over 10,000×, making metabolic imaging in real time possible and already deployed at research centers. The company combines expertise in quantum physics, quantum hyperpolarization, MRI, and healthcare commercialization, and aims to translate quantum technologies into diagnostics, imaging, and computational tools for therapies and disease understanding.

📋 Description

• Lead complex onsite system installation, troubleshooting, diagnosis, repair, and preventative maintenance for customer equipment. • Perform equipment upgrades and configurations according to company standards inhouse with our R&D team. • Provide technical advice to customers on equipment care and maintenance best practices. • Serve as a key technical contact for customer accounts, ensuring high levels of customer satisfaction through efficient and professional service. • Ensure thorough documentation of all service procedures, diagnostics, quality issues, parts replacements, and customer interactions. • Support the Head of Service in developing and implementing robust service processes, including SOPs, KPIs, and service workflows. • Assist in creating and maintaining comprehensive technical documentation and manuals. • Conduct customer training sessions on product first-line troubleshooting & maintenance. • Work closely with R&D and engineering teams to provide feedback from field operations, supporting product development and continuous improvement initiatives. • Organize and manage spare parts inventory, ensuring availability for timely service delivery. • Ensure all service activities comply with industry regulations, safety standards, and internal quality protocols.

🎯 Requirements

• Degree in Engineering (Electronics/Mechanics preferred). • Minimum 5 years of experience in field service roles, preferably in MedTech, BioTech, or similarly regulated industries. • Strong technical knowledge of systems involving electronics, precision mechanics, and industrial automation. • Experience in developing service processes and providing technical training to diverse audiences. • Proven ability to troubleshoot complex systems and manage customer relationships effectively. • Willingness to travel extensively, both domestically and internationally (up to 70%) • Valid driver’s license • Excellent problem-solving, critical thinking, and communication skills.

🏖️ Benefits

• Attractive compensation package, including a competitive base salary and stock options • Key role in a highly advanced and fast-growing startup company • Impactful product promoting better understanding and treatment of cancer • International team, from over 30 different nationalities • Positive work environment with open communication and a collaborative mindset • Remote or Hybrid working model possible (US East Coast) • Indefinite employment contract • 30 days of PTO • Flexible working hours • Health Insurance Plan, Vision and Dental • 401K with a 5% employer match