Global Process Owner – Opportunity to Cash

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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O-I

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1903

🍽️ Food & Beverage

📦 Logistics

🏭 Manufacturing

💰 Grant on 2021-10

Food & Beverage • Logistics • Manufacturing

O-I is a leader in glass packaging, known for its innovation and commitment to sustainability. The company specializes in transforming how food and beverages are stored by providing sustainable and iconic glass packaging solutions. O-I also focuses on advancing glass recycling technologies and nurturing diversity, equity, and inclusion within its operations. With a history rooted in significant innovations in glass-making technology, O-I strives to create a sustainable future by integrating sustainability into every aspect of its operations. The company collaborates with brands to design glass packaging that enhances consumer experiences and achieves sustainable outcomes.

📋 Description

• Set the strategy, govern, and continuously improve the end-to-end Order to Cash process • Lead transformation through standardization, simplification, and automation • Ensure operational excellence, cost efficiency, process compliance, and enterprise alignment • Lead a cross-functional governance team with Commercial Leaders • Define and drive the long-term Order to Cash vision and global transformation roadmap • Establish and monitor KPIs for end-to-end performance • Own global Order to Cash policies and controls and promote adoption through governance, training, and change management • Provide actionable insights through reporting, analytics, and governance • Lead global initiatives to eliminate inefficiencies and optimize processes • Implement improvement efforts across regions and functions • Benchmark performance against industry standards and best practices • Ensure consistent execution across geographies and delivery locations • Oversee third-party managed service providers, including Customer Service Operations, Credit, Cash, and Collections Management • Manage SLAs, KPIs, and governance for service providers • Collaborate with Treasury to improve cash flow and DSO • Optimize CRM capabilities and integration across CRM, ERP, workflow automation, and telephony platforms • Lead banking platform connectivity and cash application automation improvements • Set and achieve annual productivity targets • Implement automation and digital solutions • Lead and develop a global team of process and subject matter experts and change agents • Provide strategic oversight of external service partnerships • Build organizational capability through mentoring, training, and career development • Support adoption of new processes and technologies • Conduct process design oversight and project leadership as assigned • Set individual development goals and stay current with industry trends, regulations, and innovations • Report to the VP, Global Business Service; lead 4 subject matter process expert direct reports and a 70-member Managed Services team

🎯 Requirements

• Bachelor’s degree or above in business or related field • Senior process expert with strong business acumen and ability to lead through influence • 7+ years of experience working in a GBS/multi-functional shared services environment • Experience partnering with Commercial, Country Group Leadership, Finance, Treasury, IT, Procurement, HR, Audit, and external Managed Service Providers • Experience working with global processes and systems • Dynamic leadership abilities to adapt quickly and lead through change • Experience in Global Opportunity to Cash processes leading internal and external GBS Teams highly desired • Excellent financial acumen and understanding of the P&L and working capital • Experience implementing global processes and using SAP, C4C CRM, credit management solutions, and customer service telephony platforms • Working knowledge of SOX and internal controls, including policies and procedures • Experience with RPA, AI, Machine Learning, and business query and analytics tools highly desired • Ability to identify and drive transformation efforts through direct and indirect influence • Demonstrated leadership skills and ability to lead change management efforts for new system implementations • Ability to lead global process development while ensuring local compliance • Ability to lead process design and subject matter experts as well as Managed Services teams • Strong communication, change management, and influence skills • Excellent analytical abilities • Resume must be submitted in English

🏖️ Benefits

• Employees can work remotely • Equal opportunity employer • Reasonable accommodation for applicants with disabilities