MLS Coordinator

Job not on LinkedIn

🔥 1 minute ago

🇨🇴 Colombia – Remote

💵 COP4.5M / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Provide front-line support to members through phone, chat, email, and other assigned service channels regarding MLS operations, systems, policies, procedures, requirements, and related services • Review listing, membership, office, account, and related MLS records for accuracy, completeness, consistency, and compliance • Process membership, office, account, and other assigned transactions accurately • Process routine MLS compliance matters, including listing violations, correction notices, member-reported concerns, complaints, fines, and follow-up activities • Review member corrections and supporting information and escalate questionable or complex matters • Perform authorized MLS data and record maintenance • Research member, listing, account, compliance, operational, and system-related questions • Provide Tier 1 support for assigned MLS and member-facing systems, perform standard troubleshooting, document findings, and escalate unresolved matters • Apply established MLS rules, policies, procedures, and business rules to routine situations • Maintain accurate case notes and documentation of interactions, research, actions, communications, and resolutions • Communicate with members, brokers, agents, office administrators, internal departments, vendors, third-party organizations, and other stakeholders • Monitor assigned workflow queues and service levels and identify matters requiring escalation or follow-up • Identify recurring issues and process, documentation, system, data-quality, or member-service improvement opportunities • Support data cleanup initiatives, special projects, audits, and quality-control efforts • Maintain working knowledge of assigned MLS systems, products, policies, procedures, and departmental resources • Participate in training and cross-training to support coverage and continuous improvement • Meet expectations for accuracy, timeliness, documentation, procedure adherence, escalation, and professional member service • Perform other related duties as assigned

🎯 Requirements

• High school diploma or equivalent • Previous customer service or related experience • Strong customer service, communication, and interpersonal skills • Strong attention to detail, organizational skills, and commitment to accuracy • Ability to research information, identify relevant facts, and apply established policies, procedures, rules, and business standards appropriately • Basic analytical, investigative, problem-solving, and troubleshooting skills • Ability to exercise sound judgment when handling routine matters and recognize when additional review or escalation is necessary • Ability to document interactions, research, decisions, and actions clearly and accurately • Ability to learn and effectively use multiple business systems, technology applications, CRM tools, and departmental resources • Ability to manage multiple responsibilities and priorities in a fast-paced service environment • Ability to work independently within established procedures while collaborating effectively with team members and other departments • Nice-to-have: MLS, real estate, compliance, quality assurance, data review, or related operational experience • Ability to work 8:00 AM–5:00 PM or 9:00 AM–6:00 PM CST, Monday–Friday

🏖️ Benefits

• 150,000 Remote Work Allowance • Legal Benefits • Company-provided equipment • Competitive compensation • Government-mandated benefits • Opportunities for skills training and personal and professional development • Equal Employment Opportunity