SCCM & Intune Engineer – Client Device

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November 1

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O-I

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Manufacturing

O-I is a leader in glass packaging, known for its innovation and commitment to sustainability. The company specializes in transforming how food and beverages are stored by providing sustainable and iconic glass packaging solutions. O-I also focuses on advancing glass recycling technologies and nurturing diversity, equity, and inclusion within its operations. With a history rooted in significant innovations in glass-making technology, O-I strives to create a sustainable future by integrating sustainability into every aspect of its operations. The company collaborates with brands to design glass packaging that enhances consumer experiences and achieves sustainable outcomes.

10,000+ employees

Founded 1903

💰 Grant on 2021-10

📋 Description

• Ensure that Service Requests are handled in a timely fashion according to the O-I ITIL Incident Management process • Monitor the Incident and email queues for IT requests, ensuring that the work is assigned to appropriate and available staff/groups. • Provide a point of escalation for the team for customer services issues. • Liaise with other support teams in order to escalate urgent issues • Assist with the communication to the business and support personnel regarding system outages, changes, upcoming projects, etc • Ensure that all local and global policies and procedures are followed in order to maintain compliance with the local, regional and company regulations (SOX, GDPR, etc.) • Manage, maintain and develop relationship with all business stakeholders, including local IT contacts at remote sites • Manage, maintain and develop relationship with IT suppliers

🎯 Requirements

• University degree (or equivalent) in information technology or related discipline • Advanced degree or equivalent desirable but not required • English Language Proficiency: Advanced level (B2+) • 5 years of IT experience in an IT technical position within an international environment • 4 years of experience as an IT service delivery lead within an international organization • IT Skills: Windows PC administration • ITIL certification • SCCM administration • Software deployment tool (Adaptiva) • Active directory • Group Policy management • Scripting

🏖️ Benefits

• Private medical care including dental care • Life insurance • Multisport card • Social fund (e.g. vacation allowance, Christmas allowance) • Employee referral program • Flexible working hours • Flexible hybrid work model