Senior Manager, Enterprise Platforms – Service Delivery

🕒 May 9

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Logo of Ocean Spray Cranberries

Ocean Spray Cranberries

1001 - 5000 employees

Founded 1930

🌾 Agriculture

🛍️ eCommerce

💰 Seed Round on 2016-10

Agriculture • eCommerce • Foodservice

Ocean Spray Cranberries is a cooperative of approximately 700 family farmers dedicated to producing high-quality cranberry products. Established in 1930 by three farmers, Ocean Spray focuses on innovation and sustainability, offering a wide range of products including Craisins, juices, fresh fruit, and snacks. With a commitment to planet-friendly practices and healthful ingredients, they strive to connect farms to families, ensuring that their tart but mighty cranberries are enjoyed by consumers everywhere.

📋 Description

• Own delivery of enterprise platforms and core business applications from build through release and stabilization • Execute solution delivery in alignment with approved enterprise architecture standards and patterns • Ensure delivery teams and vendors adhere to established development, quality, and security standards • Accountable for platform reliability, availability, and business continuity outcomes • Accountable for day‑to‑day operational stability, performance, and supportability of enterprise platforms • Own change management processes for applications and integrations • Ensure SLAs, operational KPIs, and compliance requirements are consistently met • Develop and execute platform upgrade, patching, and lifecycle management strategies • Establish and govern application and platform monitoring standards • Enable and supervise cloud services supporting enterprise applications • Lead and manage hands‑on technical roles, including Systems Integration Architect & SAP Basis • Ensure integrations are reliable, observable, and supportable in production • Drive root‑cause analysis and remediation of platform and integration issues • Partner with Enterprise Architecture to surface architectural gaps, risks, and technical debt • Ensure knowledge transfer, documentation, and operational readiness across platforms • Govern Application Managed Service (AMS) providers and system integrators • Establish and manage performance metrics for vendors and service partners • Ensure vendor delivery models align to operational and business needs • Drive continuous improvement in service quality, cost efficiency, and responsiveness

🎯 Requirements

• Proven experience leading delivery and operations of enterprise platforms and applications • Deep experience with SAP S/4HANA (RISE preferred) in complex enterprise environments • Strong understanding of application operations, performance monitoring, and service management • Experience with DevOps delivery and testing practices in enterprise settings • Strong troubleshooting, root‑cause analysis, and problem‑management skills • Experience governing Application Managed Service (AMS) providers and managing to SLAs and KPIs • Demonstrated leadership of cross‑functional internal teams and external vendors • Ability to translate architectural direction into stable, scalable operational solutions

🏖️ Benefits

• Complete insurance package on Day-1 that includes a plethora of health and wellness programs • Health, Dental and Vision insurance • Health savings account • Flexible spending account • Life and accident insurance • Employee assistance program • Telehealth services • 1:1 health coaching • Supportive benefits for all the stages of your life • 401(k) with up to 6% Company matching; additional potential discretionary match at year-end • Short-Term Incentive/Performance bonuses • Flexible scheduling options • Vacation pay, up to three weeks of time (pro-rated for your first year of employment) • Holiday pay for 12 holidays • Career development and growth opportunities • Tuition/Education assistance programs • Access to LinkedIn Learning • Scholarship programs for children of employees • Parental leave • Bright Horizons Family Solutions – Back-up care, tutoring, etc. • Adoption assistance • Bereavement leave • Up to $300 fitness reimbursement • Up to $300 massage reimbursement • Employee appreciation events • Employee discounts • Charitable giving

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