Integration Success Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Oceans

WebsiteLinkedInAll Job Openings

201 - 500 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Oceans is a company that provides highly skilled, global remote talent to businesses in various sectors such as operations, finance, marketing, and administration. They are focused on fixing the outdated reputation of outsourcing by offering experienced and motivated professionals—referred to as 'Divers'—who seamlessly integrate into companies, significantly contributing to their success. Oceans prides itself on ensuring strong matches between their clients and Divers through a meticulous selection process, offering continuous upskilling, high retention rates, and exceptional client support. They cater to startups, e-commerce businesses, small businesses, and solopreneurs, enabling them to scale efficiently with top-notch remote talent.

📋 Description

• Support with Clients' onboarding processes. • Oversee the health of each partnership. • Proactively address instances of misalignment. • Ensure a productive and supportive working relationship for the long haul. • Facilitate calls with Clients and Divers to ensure alignment. • Manage Client dissatisfaction or misalignment proactively and reactively. • Maintain infrastructure to support satisfaction and growth. • Act as the voice of the Client in the internal development process.

🎯 Requirements

• At Oceans, we believe in T-shaped people with one area of deep vertical expertise and broad horizontal interests. • Previous experience working with clients in a client success or relationship management context strongly preferred. • Exposure to the BPO industry will be an asset as well. • You should be able to manage, work with, and serve people from a broad range of backgrounds in an inclusive manner that supports both individual and collective dignity. • Relationship Management: Are you able to position yourself as a trusted, expert partner to our Clients as they embark on their first dive with Oceans? • Respectful Pushback: Are you able to clearly and candidly outline where a Client's expectations might be outsized? • Cross-Cultural Understanding: Are you able to understand and analyze subtext and context clues? • Dynamic Problem Solving: Where complex needs present themselves, are you able to instinctively design solutions?

🏖️ Benefits

• The salary range for this role is $65,000-$80,000. It is fully-remote. Information about our benefits and how we arrived at this compensation range, along with an opportunity to update our understanding of both market and individual factors, will be available during our offer process. • Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options