Healthcare Manager – Learning, Epic Cadence/Prelude

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OCHIN, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

🤝 Non-profit

Consulting • Healthcare • Non-profit

OCHIN, Inc. is a nonprofit health IT consultancy that partners with rural and community care organizations across the United States to advance equitable, whole-person care. For more than 25 years it has provided access to a shared EHR platform and integrated knowledge solutions, and it delivers Health IT, workforce training, operational/financial consulting, research, and advocacy to improve clinical quality, clinician well‑being, and sustainability for its national network of community health providers.

📋 Description

• Manage multiple staff members of various levels through their employment lifecycle, including their recruitment, training and development, and rewards and recognition, and performance coaching and management • Provide coaching and support continuous learning for staff on topics relevant to their job • Manage and coordinate team objectives, processes, resourcing, tasks, and projects; organizing the team’s tasks and projects and tracking productivity and schedules to measure against set goals and initiatives • Ensure that goals are aligned with OCHIN strategic direction, and that projects and project tactics align with organizational goals • Optimize, maintain, and ensure staff are adhering to standards, including corporate policies, team standard operating procedures and service level agreements with our members, with a clear process for consistent delivery of status reporting for project progression • Monitor data and analyze for risks and issues, recommending prevention and mitigation steps while ensuring escalation processes are followed when deadlines or SLA experiences are at risk • Build and maintain strong relationships with members and staff at all levels of the organization, navigating conversations with diverse perspectives while maintaining trust and respect • Partner with key stakeholders across the organization to optimize work utilizing key performance indicators and survey data for overall organizational success • Communicates team decisions, outcomes, accomplishments, performance, learnings, best practices and regulatory findings to ensure understanding and delivery of professional education • Acts as an escalation point for after-hours support to other departments internally • Design, implement, support, and continually improve OCHIN’s Learning Programs through evaluation, quality and process improvement, training, coaching, tracking, dissemination, publications, and visual management • Inform the creation and fulfillment of statements of work for learning and stabilization & maintenance services, including but not limited to the following: training, facilitated improvement sessions, design and discovery sessions, workforce augmentation, coordination of virtual/onsite resourcing and overall success of Learning • Travels onsite to members to effectively support members, manage staff, and provide feedback and improvement opportunities for at the elbow support of our members.

🎯 Requirements

• Minimum 6+ years of progressive growth in the healthcare field • 6+ years of experience in Cadence/Prelude Epic certification or proficiency in Cadence and/or Prelude is preferred • Minimum of five (5) years of supervisory experience or leadership roles within healthcare operational teams highly preferred • 5+ years of direct learning or training experience required • Bachelor’s degree in IT, healthcare, health informatics, related field, or equivalent experience; master’s degree preferred • A keen sense of excellent customer service and how to deliver it effectively in all situations • Strong leadership skills, in support of the organization’s needs • Strong verbal and written communication skills • Proficiency in Microsoft Office suite • Proficiency in Smartsheet or similar project management system preferred • Experience working training and curriculum design • Executive level consulting/advisement preferred • Travel up to 15% may be required to attend OCHIN organizational events or provide onsite member services

🏖️ Benefits

• Generous compensation package • Health insurance • Paid time off • Flexible work arrangements • Professional development opportunities