Patient Call Center Coordinator

Job not on LinkedIn

🕒 2 days ago

🌵 Arizona, Connecticut, +7 more states – Remote

🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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OCLI Vision

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

👥 B2C

Healthcare • B2C

OCLI Vision is a regional network of ophthalmology and eye care practices and ambulatory surgical centers serving patients across Connecticut, New Jersey, New York, Pennsylvania, and West Virginia. The organization provides a wide range of clinical services including primary vision care, cataract and refractive surgery (LASIK), retina and vitreoretinal care, glaucoma, cornea, pediatric ophthalmology, oculoplastics, and ocular oncology, and supports fellowship programs, research studies, and online patient scheduling and portals. Many locations operate under distinct local practice names and are supported administratively by Spectrum Vision Partners; the group emphasizes advanced technology, surgical centers, and coordinated patient care across multiple sites.

📋 Description

• Provides the highest level of customer service patients and incoming callers via telephone • Answer incoming calls in a friendly, courteous, professional & positive manner • Maintain accurate records by verifying/obtaining patient demographic & insurance information • Forward calls to appropriate practice/department for additional follow-up • Document and enter messages into practice management system • Promptly address inbound email inquiries and requests from patients • Handle making outbound calls to schedule patients upon request • Work collaboratively & courteously with all other departments to ensure a positive patient experience

🎯 Requirements

• Previous customer service experience • Able to manage difficult or emotional customer situations • Must be proficient in relevant computer applications (MS Word, Excel, PowerPoint, Google Suite, etc.) as well as data entry/typing & computerized scheduling systems (EMR/EHR) • High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience • Experience working with the public & demonstrate strong communication & customer service skills.

🏖️ Benefits

• medical, dental and vision coverage • matching 401K • generous PTO