Strategic Account Manager

Job not on LinkedIn

October 24

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Openforce

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SaaS • HR Tech • B2B

Openforce is a SaaS company that provides an AI-driven contractor management platform and embedded, on-demand insurance solutions for contracting companies and independent contractors. It streamlines onboarding, compliance, contract and settlement management, and insurance facilitation to help businesses scale faster while reducing operational costs and compliance risk. Openforce also offers business tools and support that help independent contractors operate as small business owners and access necessary insurance coverages.

51 - 200 employees

Founded 2001

☁️ SaaS

👥 HR Tech

🤝 B2B

📋 Description

• Serve as the lead point of contact for assigned book of business including post-sale support, business reviews, expanding product offerings, and maintaining the business relationship • Be obsessed with building and maintaining deep relationships with each of your clients in order to ‘get them to green’. • Meet with clients, in-person and/or over video regularly to maintain the business relationship and formally through Strategic Business Reviews and contract renewal • Upsell and/or cross-sell Openforce and selected partners’ business solutions and products; meet or exceed annual sales quota • Communicate effectively with clients, including strong executive presence, de-escalation, and relationship management skills; develop and maintain a trusted advisor relationship with client stakeholders, executive sponsors, and all other users of our system • Ask probing questions, restating to ensure understanding, and explaining product features and value to ensure maximum use of the system to meet client business needs; look past the client’s initial requests for additional solutions • Ensure the timely and successful delivery of solutions to client requests, working both internally and externally to support the needs of the client • Prepare detailed quarterly account reviews, including forecasting and possible revenue opportunities and bi-annual full account reviews for the Executive Team • Supports internal User Acceptance Testing (UAT) Efforts • Update and maintain client profiles using the CRM tool, including notes from formal and informal communication with the client

🎯 Requirements

• Bachelor's degree or equivalent relevant experience • Prior experience and knowledge with supporting SaaS clients as well as working with Software Product Management and Engineering teams • Comfortable using collaboration and CRM tools such as Atlassian (Confluence & Jira), Hub Spot, Monday.com, and other such programs • Proficient in MS Office applications (e.g., Outlook, Word, Excel, PowerPoint, Teams) • Knowledge of file management, transcription, and other administrative procedures

🏖️ Benefits

• Full Benefits Package including medical, dental, vision, and 401k match • Vacation, Sick, and Holiday Pay • Continued training and career development • Eligible for participation is the Presidents Cup award (Sales award)