Customer Experience Analyst

November 9

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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OGC Global

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B2B • Enterprise • SaaS

OGC Global is a company focused on enhancing customer experience management through rigorous and vision-led methods. They specialize in maturing Voice of the Customer (VoC) programs, using partnerships with Medallia and Qualtrics to improve customer experience platforms. Their services include market research, where they design surveys and analyze data to support businesses in understanding their markets better. The company also has expertise in business intelligence and data science, employing advanced modeling techniques to draw actionable insights for decision-making. OGC Global works with Fortune 100 companies in various sectors, including financial services and telecommunications, providing solutions that streamline processes and enable informed business strategies.

11 - 50 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

• Lead global CX initiatives alongside cross-functional teams to ensure alignment, execution and continuous improvement of customer experience programs. • Gather requirements from business stakeholders to understand data and reporting needs. • Query and analyze data from multiple internal systems to identify customer insights, behaviors, and trends. • Develop clear, executive-ready reports and dashboards using visualization tools such as Tableau, Power BI, or Excel. • Build and maintain repeatable data workflows and reporting processes. • Design, test, and refine customer surveys aligned to client objectives and CX strategy. • Partner with implementation vendors to track deliverables, troubleshoot issues, and optimize CX platforms. • Communicate insights and recommendations clearly to client and internal teams. • Contribute to the evolution of CX processes by integrating customer feedback into strategic initiatives.

🎯 Requirements

• 3–5 years of experience in customer experience, market research, business analysis, or consulting. • Bachelor’s degree in Business, Statistics, Computer Science, Social Sciences, or a related field. • Excellent problem‑solver with the ability to dissect complex datasets, interpret patterns, and translate insight into informed business direction. • Proficiency in Excel and at least one programming or query language (e.g., Python, SQL). • Experience with data visualization tools such as Tableau or Power BI. • Familiarity with CX platforms (e.g., Medallia, Qualtrics) is a strong advantage. • Experience in crafting surveys, choosing appropriate sampling strategies, and conducting analytical reviews of the results is highly valued. • Excellent attention to detail and communication skills. • Strong project management and organizational skills, with the ability to balance multiple priorities. • Collaborative, proactive, and comfortable working independently in a remote environment.

🏖️ Benefits

• Professional development opportunities • Health insurance