OGI Eyewear
51 - 200 employees
Founded 1997
🤝 B2B
🛒 Retail
🛍️ eCommerce
B2B • Retail • eCommerce
OGI Eyewear is an innovative eyewear company that offers a diverse range of eyewear collections, including brands like OGI Red Rose, SERAPHIN, and SCOJO New York. Known for its commitment to sustainability, OGI Eyewear strives to provide exceptional customer service and has introduced groundbreaking virtual try-on technology to enhance the shopping experience. The company maintains strong relationships with independent optical professionals and actively participates in industry events to showcase its latest styles and technology offerings.
Product Manager, Operational Experience
Job not on LinkedIn
🔥 12 hours ago
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OGI Eyewear
51 - 200 employees
Founded 1997
🤝 B2B
🛒 Retail
🛍️ eCommerce
B2B • Retail • eCommerce
OGI Eyewear is an innovative eyewear company that offers a diverse range of eyewear collections, including brands like OGI Red Rose, SERAPHIN, and SCOJO New York. Known for its commitment to sustainability, OGI Eyewear strives to provide exceptional customer service and has introduced groundbreaking virtual try-on technology to enhance the shopping experience. The company maintains strong relationships with independent optical professionals and actively participates in industry events to showcase its latest styles and technology offerings.
📋 Description
• Decompose CX work into customer intent categories • Instrument or reconstruct average handle time (AHT) by intent category • Build a cost-of-service model • Identify the highest-cost, highest-frequency, and most automatable CX activities • Own the POMS product vision and strategy • Define and track efficiency metrics • Identify real CX teammate needs through structured discovery • Lead agile scrum rituals • Collaborate with Engineering, Product Design, and Analytics • Serve as the connective tissue between CX, R&D, and Operations stakeholders • Contribute to the Product Team's toolkit
🎯 Requirements
• 2+ years of product management or an analytically rigorous operational role • Experience working in a start-up or growth-stage company • Demonstrated ability to work with imperfect or incomplete data • Strong written and verbal communication skills
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Remote work options
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