Operations Manager, Graphic Design Background

🕒 May 13

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OJ Digital Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛍️ eCommerce

🤝 B2B

eCommerce • Marketing • B2B

OJ Digital Solutions is a full-service agency that specializes in helping brands scale their revenue on Amazon. This company provides services such as Amazon PPC management, listing optimization, and full account management to help businesses maximize their sales and profitability on the Amazon platform. With a focus on optimizing advertising campaigns, they help clients improve their ACoS and increase their ad sales. OJ Digital Solutions works with businesses of all sizes, offering strategies to enhance their presence and success in Amazon's competitive marketplace. The company is known for its expertise in Amazon SEO, keyword management, and its ability to streamline complex Amazon operations for its clients.

📋 Description

• Oversee the lifecycle of all client orders on selling platforms we use, from initial order intake to final delivery. • Ensure orders are assigned to the appropriate team members (designers, writers, etc.). • Respond to client inquiries, concerns, and revision requests in a timely and professional manner. • Monitor project timelines and ensure delivery deadlines are met. • Communicate with clients to clarify project requirements and keep them informed about the progress of their orders. • Manage customer expectations, especially in cases where urgent requests or tight deadlines arise. • Provide feedback to team members based on client feedback and revisions. • Handle customer revision requests efficiently and accurately. • Ensure revisions are processed quickly and meet the quality standards. • Review revisions before they are sent to the client, ensuring high-quality results. • Conduct quality checks on all completed work before final delivery to ensure they meet customer expectations. • Collaborate with designers, writers, and other team members to ensure high-quality output. • Help come up with better processes and systems to improve quality work, workflow and deliverables, such as standardizing deliveries and mockups.

🎯 Requirements

• Proven experience in **client management and project management**, ideally in a creative/design agency. • Strong **graphic design background**; proficient in Adobe Creative Suite & Figma. • Excellent written and verbal communication skills. • Tech savvy - we need someone who's fast at handling • Highly organized and able to juggle multiple projects simultaneously. • Strong eye for design aesthetics and attention to detail. • Problem-solving mindset with the ability to make decisions in a fast-paced environment. • Experience managing client expectations and delivering projects on time. • Self-motivated, positive, and passionate about client success. • **Desired Qualities** • **Proactive**: Takes initiative in managing the workflow and resolving any issues before they escalate. • **Organized**: Strong organizational skills to manage multiple orders and revisions simultaneously. • **Customer-Oriented**: Focused on delivering a high level of customer satisfaction. • **Adaptable**: Able to learn new systems quickly and adapt to changes in workflow.

🏖️ Benefits

• Flexibilty to work from anywhere. • You set your "active" working hours. What matters is completing the orders with the highest client satisfaction. • Package includes a fixed salary.