Senior VIP Relationship Manager

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OKX

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

₿ Crypto

🌐 Web 3

💳 Fintech

Crypto • Web 3 • Fintech

OKX is a cryptocurrency exchange offering a comprehensive suite of trading solutions for both retail and institutional investors. The platform facilitates buying, selling, and trading of various cryptocurrencies with low fees, powerful tools like trading bots, and deep liquidity markets. OKX provides services such as quick crypto conversion, a liquid marketplace, and managed trading. It serves institutional traders with an advanced API connectivity, historical market data, and a robust OTC liquidity network. The company aims to ease the crypto trading and buying process, even integrating with Web3 technologies and offering educational resources for new users.

📋 Description

• Lead relationships with OKX's most strategic VIP clients in NEA — including institutional accounts, ultra-HNW individuals, and key referral partners — with higher revenue accountability than a standard RM role. • Identify and act on unspoken client needs through qualitative and quantitative analysis; produce senior-level client intelligence reports that inform product and commercial decisions. • Design and own client service frameworks — including tiering logic, escalation protocols, and service-level standards — that the broader team adopts and operates within. • Act as a senior commercial partner to marketing, product, and operations teams; influence go-to-market decisions for VIP campaigns and product launches. • Mentor and support junior RMs; provide quality reviews, share market insight, and help onboard new team members into the client management approach. • Drive new VIP acquisition through strategic partnerships, high-profile events, and executive-level networking — not just execution, but origination. • Own accurate portfolio data and lead weekly performance reviews with leadership; use data to proactively flag risks and recommend strategic adjustments.

🎯 Requirements

• 5+ years of experience in private banking, institutional sales, or VIP client management within international financial services — with a clear record of managing complex, high-value portfolios. • Demonstrated ability to build and own senior-level client relationships (C-suite, family offices, institutional trading desks) — not just maintain them. • Experience designing or improving client service processes, not just working within them. • Prior exposure to crypto exchanges or trading platforms is strongly preferred; crypto-native candidates are welcome. • Strong strategic thinking — able to zoom out from individual client needs to spot patterns, inform product direction, and influence commercial strategy. • Comfortable operating with high autonomy and ambiguity; able to make judgment calls without waiting for direction.

🏖️ Benefits

• Competitive total compensation package • L&D programs and Education subsidy for employees' growth and development • Various team building programs and company events • More that we love to tell you along the process!