Senior Customer Success Lead

🕒 April 22

🏄 California – Remote

🏄 California – Remote

💵 $140k - $170k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Oleria

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

💰 $33.1M Series A on 2024-01

Cybersecurity • Enterprise • SaaS

Oleria is a cybersecurity company that specializes in adaptive identity security. It aims to provide comprehensive visibility into access, enhance security posture, and ensure compliance using cutting-edge technology. Oleria's solutions integrate identity silos across Identity and Access Management (IAM) and SaaS platforms, offering real-time insights and fine-grained access control. This allows organizations to improve their security posture by enforcing least privilege access and rapidly remediating threats. With a focus on clarity and control of access, Oleria addresses the needs of enterprises facing identity-based security threats.

📋 Description

• Onboarding and implementation programs that get enterprise customers to first value in weeks, not months—including success milestones, deployment playbooks, and stakeholder alignment • Operationalization frameworks: maturity models, adoption scorecards, and “what’s next” guides that help customers see the full value of the platform • Expansion playbooks that identify when customers are ready to grow—from platform to IGA, from one team to many teams, from initial deployment to full coverage • Customer health monitoring using product usage data, engagement signals, and relationship depth—proactively addressing risk before it becomes churn • Customer proof assets in partnership with product marketing: case studies, reference programs, joint conference appearances, customer advisory board participation • Synthesized customer feedback that shapes product roadmap priorities—not anecdotes, but patterns and evidence that engineering and product can act on • Renewal execution: you own the commercial conversation because you’ve built the trust and demonstrated the value

🎯 Requirements

• 5–8 years in customer success, solutions consulting, or technical account management in B2B enterprise SaaS—ideally in cybersecurity, identity, or infrastructure software • Hands-on experience with identity platforms: Okta, Azure AD/Entra ID, AWS IAM, Google Workspace, or similar. You understand authentication protocols (SAML, SCIM, OAuth/OIDC) and how enterprise identity ecosystems connect • You’ve owned enterprise relationships at $100K+ ACV. You know how to navigate multi-stakeholder environments, manage executive relationships, and drive consensus across CISOs, IT directors, and technical teams • Deep comfort with technical products. You can understand identity governance workflows, access policies, and integration architectures well enough to advise customers on deployment strategy—not just relay tickets to engineering • You’ve driven expansion revenue, not just retention. You see the signals that indicate a customer is ready to grow, and you know how to have that conversation without it feeling like a sales pitch • Experience building CS programs from early stage—onboarding playbooks, health scoring, success frameworks. At our stage, you’re not inheriting a mature machine; you’re building it • You use AI tools to accelerate your work—summarizing customer calls, analyzing usage patterns, drafting QBR materials, identifying expansion signals. This is how you operate at scale with a lean team • You write and present well. QBRs, executive reviews, and operationalization guides are your work product—and they need to be sharp enough to present to a Fortune 500 CISO • You genuinely care about customer outcomes, not just metrics. The best CS people are the ones whose customers call them when something goes right, not just when something goes wrong

🏖️ Benefits

• Compensation that reflects your value – We strive to offer compensation that matches leading companies in our industry, because exceptional talent deserves exceptional recognition. • Health coverage you can count on – Your wellbeing matters. We cover 100% of medical, dental, and vision premiums for you, and contribute generously toward coverage for your family. • Protection and peace of mind – Life, short-term disability, and long-term disability insurance are on us, so you can focus on what matters most. • Time for what matters – Whether you're welcoming a new child (12 weeks fully-paid parental leave), recharging with our flexible PTO, or enjoying 13 paid holidays, we support your life beyond work. • A culture that brings out your best – Join a team where everyone takes initiative and accountability for our shared success. You'll be surrounded by colleagues who ask bold questions, challenge assumptions, and never stop learning. Here, individual brilliance amplifies through collective impact as we collaborate to achieve what none of us could alone. This is where your growth and our mission become one.