Service Consultant – Xstore POS, Level 2

🕒 March 12

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

OLR

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛒 Retail

🏢 Enterprise

☁️ SaaS

Retail • Enterprise • SaaS

OLR is a leading retail system integration service partner with over 20 years of expertise in Oracle Retail solutions. They specialize in system implementation, testing services, and managed services for Oracle Retail applications. OLR offers solutions such as Oracle Retail Merchandising, Oracle Planning & Optimization, and retail omnichannel systems. Their extensive experience includes automated regression testing and accelerators like the OLR Integrator and R-Hub. With a strong focus on Oracle Xstore POS systems and data security, evidenced by their ISO 27001 certification, OLR delivers unparalleled support and expertise to global retailers, helping them optimize their Oracle Retail technology and achieve seamless digital transformations.

📋 Description

• Provide technical support for Xstore POS systems (both L2 and L3 levels) to resolve system issues related to transactions, integration with backend systems, or hardware malfunctions • Assist in the configuration and maintenance of Xstore systems, including setup, upgrades, and patches • Handle escalated technical incidents (L2/L3) related to the POS systems, ensuring timely resolution while maintaining service level agreements (SLAs) • Identify and diagnose the root causes of issues impacting Xstore operations, providing solutions that prevent recurrence • Work closely with internal teams (network, infrastructure, development) and third-party vendors to ensure seamless POS system operations • Develop and maintain user guides, knowledge base articles, and conduct training sessions for store associates on the proper use of Xstore POS • Monitor system performance, generate reports, and proactively address any performance degradation or technical issues • Assist in the planning and execution of Xstore POS software upgrades and patches to ensure systems are always up-to-date and secure • Maintain detailed records of troubleshooting efforts, issue resolutions, and changes made to the system

🎯 Requirements

• 2 to 4 years of hands-on experience in providing technical support for Xstore POS systems or similar retail systems • Strong understanding of Xstore POS application architecture, system integrations (e.g., with MFCS, CRM, ORCE, OMS and OROB), and basic hardware troubleshooting • Good knowledge of Java/J2EE and frameworks like Spring and Hibernate, with the ability to troubleshoot and enhance backend services • Excellent problem-solving skills with the ability to analyze complex technical issues and develop effective solutions • Strong verbal and written communication skills, with the ability to communicate technical issues to non-technical users • Experience working within a retail environment or understanding retail workflows is highly preferred • Familiarity with databases (SQL, Oracle) to assist in troubleshooting and query analysis • Experience with ticketing systems (JIRA), remote desktop tools, and system monitoring tools • Strong working knowledge of Windows Server, Linux, or similar server environments • Bachelor's degree in Business, Computer Science, or related field

🏖️ Benefits

• Comprehensive health coverage with medical insurance for you and family • Life & personal accident insurance • Generous parental benefits: maternity and paternity leave • Retirement benefits • Tax-saving benefits • Flexible vacation policy • Learning & development opportunity • Own your laptop program • Employee referral rewards for bringing great talent into OLR