Process and Continuous Improvement Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grupo OLX

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🛍️ eCommerce

🏠 Real Estate

🏪 Marketplace

eCommerce • Real Estate • Marketplace

Grupo OLX is a fully digital company that empowers individuals in Brazil to fulfill their dreams by reinventing consumption models. Through a platform that enables users to buy and sell quickly, securely, and conveniently, Grupo OLX focuses on delivering exceptional experiences and fostering a community built on diversity, equity, and inclusion. The company operates major real estate portals and maintains a commitment to sustainability and continuous learning, aiming to create value for its customers, users, and partners.

📋 Description

• Lead end-to-end as-is diagnostics of operational processes through interviews, operational observation, data analysis, and workshops • Map and document workflows in BPMN, identifying bottlenecks, rework, unnecessary handoffs, weak decision points, and waste • Design and propose the to-be state, including quantified benefits and a viable implementation plan • Build and maintain process standardization assets: SOPs, flowcharts, SIPOC diagrams, RACI matrices, decision trees, and exception criteria • Structure and lead continuous improvement projects using DMAIC, PDCA, Kaizen, and A3 • Define and track process KPIs, turning metrics into decision-making recommendations • Conduct root-cause analysis using Ishikawa diagrams, the 5 Whys, Pareto analysis, and FMEA • Identify and prioritize automation opportunities, working with Product and Technology to translate processes into requirements • Manage the process change pipeline: assess impact and risk, maintain version control, communicate changes, provide training, and verify adoption • Lead change management with internal teams and BPO partners • Present data-driven diagnostics, hypotheses, and results to leadership • Serve as the process subject-matter expert for other squads within the department

🎯 Requirements

• Bachelor’s degree in Engineering (preferably Industrial Engineering), Business Administration, Statistics, Information Systems, Quality Management, or a related field • Extensive experience in process management and continuous improvement, covering the full cycle: as-is diagnosis, to-be redesign, implementation, and benefit sustainment • Proficiency in BPMN and process modeling tools such as Bizagi, Lucidchart, Miro, Visio, or equivalent platforms • Hands-on experience with Lean and Lean Six Sigma methodologies (DMAIC, VSM, Kaizen, PDCA, A3) applied to projects with measurable results • Lean Six Sigma Yellow Belt or Green Belt certification • Strong data analysis skills, including advanced Excel and the ability to independently interpret metrics in BI tools (Power BI, Tableau, Looker, or similar) • Experience developing and monitoring operational KPIs and SLAs, including target setting and variance analysis • Proven ability to conduct interviews, workshops, and alignment meetings with business teams • Clear written and verbal communication skills, with the ability to synthesize complex analysis into executive recommendations • Autonomy, organization, and maturity to work in a dynamic environment with multiple concurrent initiatives and ongoing prioritization • Green Belt certification (for senior-level roles) or Black Belt certification (a plus) • CBPP certification or BPM CBOK training (a plus) • Experience in digital operations, including customer service/CX, contact centers, content moderation, trust & safety, fraud prevention, risk, or large-scale back-office operations (a plus) • Experience managing BPO partners and governing outsourced processes (a plus) • SQL knowledge for data querying and validation (a plus) • Experience with process automation and AI applied to processes, including RPA, workflows, agents, and automated decision models (a plus) • Experience working in agile environments (squads, sprints, OKRs) and with tools such as Jira and Confluence (a plus) • Familiarity with governance and risk management frameworks, including the Three Lines Model, COSO, COPC, and ISO 9001 (a plus) • Intermediate English proficiency for technical reading (a plus)

🏖️ Benefits

• Market-competitive compensation • Health insurance • Dental insurance • Private pension plan • Flexible benefits tailored to your needs • Meal allowance • Financial counseling • Benefits and discounts club • Home office allowance • Mobility allowance • Childcare allowance • Life insurance • Extended leave policies • Support for sports, quality of life, and well-being • Payroll-deducted loans at reduced interest rates