Junior Accountant Support Analyst – Payroll

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🕒 May 8

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Omie

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

💳 Fintech

🛍️ eCommerce

SaaS • Fintech • eCommerce

Omie is a cloud-based ERP system designed to simplify business management for small and medium enterprises. It offers comprehensive solutions for financial management, sales control, and inventory management, helping businesses to operate more efficiently and effectively. With features such as automated processes, real-time financial monitoring, and seamless integration, Omie empowers entrepreneurs to unlock their growth potential and streamline their operations.

📋 Description

• Provide support to OneFlow customers via chat and phone. • Perform remote access to customers' machines to assist when necessary. • Create step-by-step procedures for actions performed in the system, in image/text or video formats, to resolve customer questions. • Escalate systemic issues and problems that appear to have no solution to the Product Specialists team for validation and resolution. • Redirect any chat or phone inquiries outside your area of responsibility to the appropriate department to ensure customers get help from the right team. • Act in a consultative manner and deliver empathetic, human-centered customer service to all users.

🎯 Requirements

• Enrolled in or graduated from a degree in Business Administration, Accounting, or any technology- or business-related field. • Minimum of 1 year of customer service experience required. • Experience handling multiple concurrent customer interactions required. • Experience with ERP systems is desirable. • Experience with payroll processing is required.

🏖️ Benefits

• Flexible Benefit / Meal Allowance: BRL 45.00 per working day. • Home office allowance. • Need to work on-site? We offer a commuting allowance (vale-transporte). For employees who commute by train/metro, we provide a shuttle from the station to the office. • Bradesco health plan. • Pharmacy assistance. • Childcare assistance. • Birthday day off to celebrate as you wish. • Partner apps for access to accredited gyms to support physical wellbeing. • Partnerships with online therapy and meditation platforms for mental health support. • SESC – Full Membership credential. • Exclusive discounts at leading universities and educational institutions for undergraduate, postgraduate and MBA courses; free access to Omie Academy for employees. • Partnership for in-company English courses. • Discount program for insurance products. • Swile Shop: platform for exclusive discounts. • Partnership with Dell. • Travel benefits. • Life insurance.