Junior Technical Support Analyst

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Omie

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

💳 Fintech

🛍️ eCommerce

SaaS • Fintech • eCommerce

Omie is a cloud-based ERP system designed to simplify business management for small and medium enterprises. It offers comprehensive solutions for financial management, sales control, and inventory management, helping businesses to operate more efficiently and effectively. With features such as automated processes, real-time financial monitoring, and seamless integration, Omie empowers entrepreneurs to unlock their growth potential and streamline their operations.

📋 Description

• Provide support to Omie PDV customers via chat and phone. • Perform remote access to customers' machines to assist them when necessary. • Create step-by-step guides of system procedures in image/text or video format to resolve customer questions. • Escalate systemic issues and problems without obvious solutions to the Product Specialists team for validation and resolution. • Redirect chats and calls outside your area to the appropriate department to help the customer get their issue resolved by the right team. • Act in a consultative manner and provide empathetic, human-centered support to all customers.

🎯 Requirements

• Bachelor's degree completed or in progress in Administration or any technology- or business-related field. • Experience in B2B customer support required. • Knowledge of POS (point of sale) products is a plus. • Proficiency in Microsoft Office is desirable. • Availability to work a 12x36 shift schedule — 9:00 AM to 9:00 PM.

🏖️ Benefits

• Flexible benefit / meal allowance: R$45.00 per working day. • Home office allowance. • Need to work on-site? We provide transportation vouchers. For those commuting by train/metro, a shuttle is available from the station to the office. • Bradesco health insurance. • Amil Dental dental plan. • Pharmacy assistance. • Childcare assistance. • Birthday day off to celebrate as you wish. • Access to partner apps for accredited gyms to support physical health and wellness. • Partnerships with online therapy and meditation platforms for mental health and wellbeing. • Partnership with SESC — Credencial Plena. • Exclusive discounts at top universities and educational institutions for undergraduate, graduate and MBA programs. Free access to Omie Academy for employees. • Partnership with in-company English courses. • Discount program for insurance products. • Swile Shop: exclusive discount platform. • Partnership with Dell. • Profit-sharing program (PPR). • Travel benefits. • Life insurance.