Omie
1001 - 5000 employees
Founded 2013
☁️ SaaS
💳 Fintech
🛍️ eCommerce
SaaS • Fintech • eCommerce
Omie is a cloud-based ERP system designed to simplify business management for small and medium enterprises. It offers comprehensive solutions for financial management, sales control, and inventory management, helping businesses to operate more efficiently and effectively. With features such as automated processes, real-time financial monitoring, and seamless integration, Omie empowers entrepreneurs to unlock their growth potential and streamline their operations.
Senior Revenue Operations Analyst
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇧🇷🇵🇹 Portuguese Required
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Omie
1001 - 5000 employees
Founded 2013
☁️ SaaS
💳 Fintech
🛍️ eCommerce
SaaS • Fintech • eCommerce
Omie is a cloud-based ERP system designed to simplify business management for small and medium enterprises. It offers comprehensive solutions for financial management, sales control, and inventory management, helping businesses to operate more efficiently and effectively. With features such as automated processes, real-time financial monitoring, and seamless integration, Omie empowers entrepreneurs to unlock their growth potential and streamline their operations.
📋 Description
• Serve as the owner of monitoring and governance for key Customer Success metrics, ensuring conceptual consistency and reliability in measures such as churn rate, early churn, NRR/NDR, retention metrics, time-to-first-value, ongoing metrics, usage metrics, health score, stickiness, adoption metrics, and others. • Maintain regular tracking of the department’s metrics and provide strategic insights to company leadership on drivers behind metric fluctuations. • Support the planning and evolution of Customer Success metrics, contributing to the definition, review, and standardization of indicators that accurately reflect customer base health and the impact of CS initiatives. • Prepare executive reports that summarize the main results and trends of the Customer Success operation. • Recommend improvements and adjustments to the customer journey based on market best practices and data. • Create and deliver performance presentations for leadership and partner teams, translating data and metrics into clear, action-oriented narratives that highlight risks, opportunities, and recommendations. • Support the planning, definition, and evolution of Customer Success KPIs, ensuring consistency and correct interpretation of the area’s metrics. • Work closely with Customer Success, Support, Product, Revenue Operations, BI and other company teams to ensure alignment in the interpretation and use of metrics. • Support Customer Success leaders and teams in reading and leveraging performance indicators, helping to drive more data-informed decisions in account management.
🎯 Requirements
• Bachelor's degree required. • Experience in Operations, Sales Ops, Revenue Ops, CS Ops, or related areas. • Knowledge of SQL. • Advanced Excel. (Will be tested) • Experience with data analysis, KPI monitoring, and planning. • Ability to translate analyses into executive presentations. (Will be tested) • Proactivity and a strong sense of ownership in executing analyses and deliverables. • Strong executive communication skills. • Desired: • Experience with Databricks. • Knowledge of Python. • Experience with report automation and/or analytical routines. • Experience with Business Intelligence tools.
🏖️ Benefits
• Flexible benefit / Meal voucher: R$45.00 per working day. • Home office allowance. • Need to work on-site? We provide commuter benefits (vale-transporte). For those commuting by train/metro, we offer a shuttle from the station to the office. • Bradesco health plan. • Amil Dental dental plan. • Pharmacy assistance. • Childcare assistance. • Birthday day off so you can celebrate however you like. • Partnered gym apps with accredited fitness facilities to support physical health and wellbeing. • Partnerships with online therapy and meditation platforms for mental health and relaxation. • Partnership with SESC – Full Credential (Credencial Plena). • Exclusive discounts with top universities and educational institutions for undergraduate, postgraduate and MBA programs. We also provide Omie Academy free for employees. • Partnership for English in Company courses. • Discount programs for insurance. • Swile Shop: platform for exclusive discounts. • Partnership with Dell. • PPRL. • Travel benefits. • Life insurance.
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