Senior Conversational AI Delivery Engineer

🔥 40 minutes ago

🌐 Brazil, Colombia – Remote

🇧🇷 Brazil – Remote 🇨🇴 Colombia – Remote

⏰ Full Time

🟠 Senior

🤖 Artificial Intelligence

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Omilia - Conversational Intelligence

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💼 Consulting

🛡️ Insurance

✈️ Travel

Consulting • Insurance • Travel

Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.

📋 Description

• Design, configure, and deploy end-to-end conversational AI (IVR / IVA) solutions on the Omilia OCP platform • Build agentic workflows blended with traditional NLU modelling and omnichannel integrations • Integrate GenAI capabilities into production deployments, including RAG pipelines, embedding search, and LLM prompt engineering • Manage contact centre infrastructure integrations including IVR, SIP, CTI, and omnichannel APIs • Own technical delivery quality from design through go-live and hypercare • Serve as the primary technical point of contact for assigned client engagements • Translate business requirements into technical architectures and CX designs • Maintain trusted relationships with customers and partners throughout the project lifecycle • Identify and manage delivery risks, escalate complex technical issues, and drive resolution • Provide technical guidance and mentorship to junior engineers • Contribute to delivery accelerators, tooling, reusable solution components, and best-practice documentation • Research conversational AI, agentic frameworks, and GenAI tooling • Collaborate across Solution Delivery, Product, Platform, R&D, Sales, Pre-Sales, and Certified Partners

🎯 Requirements

• 5+ years of hands-on experience delivering conversational AI, IVR, or IVA solutions in enterprise environments, with significant time on the voice / telephony channel • Proven delivery track record with at least one major conversational AI platform: Omilia OCP, Cognigy, Kore.ai, Google CCAI, Nuance, Amazon Lex, or equivalent • Hands-on VUI / voice dialog design: prompt and call-flow design, disambiguation, confirmation strategy, and error-recovery / retry handling for spoken interactions • Working knowledge of ASR and NLU behaviour under telephony conditions: narrowband (8 kHz) audio, barge-in, DTMF fallback, confidence thresholds, and grammar / word-boosting for difficult inputs such as names, addresses, and alphanumerics • Practical experience integrating GenAI/LLM capabilities into production systems: RAG, embeddings, prompt engineering, LLM APIs (OpenAI, Gemini, Claude, etc.) • Solid proficiency in Python (preferred) or Node.js for backend integrations and automation scripting • Experience with CX and contact centre infrastructure: IVR, SIP, CTI, and omnichannel API integrations • Experience with bot analytics, AI quality monitoring, and solution optimization tooling; working understanding of containment rate and CSAT • Ability to lead technical client conversations and translate complex requirements into implementation plans • Ability to act as a trusted advisor to customers and navigate delivery challenges • Strong analytical and problem-solving skills • Clear communication of technical concepts to technical peers and business stakeholders • Ability to collaborate across delivery, product, sales, and platform teams • Ability to manage multiple concurrent engagements • Excellent written and spoken English • Vendor Professional Certification, AI hackathon/community participation, Omilia product familiarity, relevant domain experience, and bot analytics exposure are nice to have, not required

🏖️ Benefits

• Fixed compensation • Long-term employment with the working days vacation • Development in professional growth (courses, training, etc) • Being part of successful cutting-edge technology products that are making a global impact in the service industry • Proficient and fun-to-work-with colleagues • Apple gear • Equal opportunity and diverse, inclusive workplace