Senior Data Architect

🕒 April 15

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Omilia - Conversational Intelligence

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🤖 Artificial Intelligence

🛍️ eCommerce

Artificial Intelligence • eCommerce • Customer Service

Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.

📋 Description

• Own the Training Environment data architecture end-to-end: dataset design and schema for all ML training pipelines, including dialog corpora for LLM training, conversational steps for NLU models, annotated evaluation sets, and whole-call recordings for speech-to-speech model development. • Define and govern data selection and sampling strategy: establish criteria that determine which production conversations have the highest training value, including diversity-optimized sampling, confidence-based filtering, edge-case prioritization, and deduplication strategies. • Build and maintain the data catalog and dataset discovery infrastructure: enable ML engineers across LLM, NLU, Speech, and Agentic teams to find, understand, and use training data without friction. • Define annotation pipeline architecture: establish requirements for data labeling — intent annotation, entity tagging, dialog act classification, task completion scoring, and agentic reasoning evaluation — across internal annotators and external vendors. • Architect the data flywheel: the closed-loop system where real customer conversations feed back into training data collection, curation, annotation, model retraining, and evaluation. • Own and maintain data pipelines and infrastructure spanning Snowflake, AWS S3, ETL/ELT pipelines (Airflow), and integration with ML training workflows on AWS SageMaker. • Work directly with LLM, NLU, and Agentic systems teams to understand training data requirements — what conversational patterns improve zero-shot routing accuracy, what dialog structures train better task planners, what edge cases stress-test agentic reasoning — and translate these into concrete dataset specifications and pipeline configurations. • Define and maintain the data architecture for Omilia's Training Environment: schema design, data flow patterns from production (OCP) to centralized training infrastructure, storage strategy (Snowflake + S3), cross-pipeline consistency, and clear auditable data lineage, including anonymization requirements as part of the compliance layer. • Design data quality frameworks that directly improve model outcomes: content-based deduplication, diversity-maximizing sampling, confidence-based filtering using NLU scores and behavioral signals, and dedicated NLU improvement corpus extraction from low-confidence and no-match production data. • Define annotation requirements for ML model development — intent labeling guidelines, entity tagging schemas, dialog act classification, task completion scoring, and reasoning quality assessment — and design annotation workflows that produce consistent, high-quality labels at scale; evaluate and manage external data annotation vendors. • Build and maintain the data catalog that enables cross-team dataset discovery: document dataset contents, schemas, lineage, quality metrics, intended use cases, and known limitations; define the taxonomy for organizing training datasets across model types (LLM, S2S, NLU, ASR, TTS, agentic). • Architect the closed-loop data flywheel: production conversations → data selection → anonymization → curation → annotation → model training → evaluation → safe redeployment → back to production; define feedback mechanisms that route model failure cases into targeted training data collection. • Identify gaps in production training data and define requirements for external data acquisition (public datasets, synthetic data generation, vendor-sourced corpora); design data augmentation strategies for underrepresented languages, domains, or conversational patterns. • Work closely with LLM/NLU/S2S/ASR/TTS/VB Tech Leads and Senior Engineers to align data architecture with model training requirements; collaborate with Platform Engineering, Security & Compliance, and Product Management stakeholders. • Maintain comprehensive documentation of data architecture, dataset specifications, pipeline configurations, and data catalog; produce data architecture RFCs for significant changes and share best practices with ML teams.

🎯 Requirements

• 5+ years in data architecture, data engineering, or LLM/ML data infrastructure, with demonstrated ownership of production data systems serving ML/AI model development. • Strong understanding of ML training data requirements — what makes training data high-quality, diverse, and useful for LLM and NLU model development, not just clean and well-structured. • Deep experience with data modeling, schema design, and data pipeline architecture. • Strong proficiency with Snowflake, AWS S3, and ETL/ELT orchestration tools (Airflow, dbt, or similar). • Experience defining annotation requirements and managing data annotation workflows — intent labeling, entity tagging, dialog classification, or similar NLP annotation tasks. • Experience with data cataloging, metadata management, and dataset discovery at scale. • Strong SQL and Python skills for data pipeline development and data quality analysis. • Experience with data quality frameworks: deduplication, sampling strategies, diversity optimization. • Desirable: hands-on experience with LLM training data preparation — instruction tuning datasets, preference data, RLHF/DPO annotation, synthetic data generation. • Desirable: experience with data anonymization and PII/PCI redaction as part of ML data pipelines. • Desirable: familiarity with AWS SageMaker ML pipeline integration and active learning/data selection strategies. • Desirable: knowledge of voice/audio data handling, storage, and processing at scale. • Excellent communication skills — ability to translate ML team data needs into concrete pipeline specifications and explain data architecture decisions to both technical and compliance audiences. • Strong cross-functional collaboration skills: track record of working effectively with ML engineers, platform teams, and product stakeholders. • Analytical mindset with the ability to make informed trade-off decisions on data quality, diversity, and scale. • Self-driven ownership mentality: comfortable operating as the accountable technical owner of a critical platform domain. • Master's degree or PhD in Computer Science, Data Engineering, Information Systems, or a related field. • Experience with conversational AI data (dialog transcripts, ASR outputs, NLU annotations) is a strong advantage. • Experience with data governance for regulated industries (financial services, healthcare) is a plus. • Familiarity with NER/NLU-based data processing approaches (spaCy, HuggingFace, custom entity recognition) is desirable.

🏖️ Benefits

• Fixed compensation; • Long-term employment with the working days vacation; • Development in professional growth (courses, training, etc); • Being part of successful cutting-edge technology products that are making a global impact in the service industry; • Proficient and fun-to-work-with colleagues; • Apple gear.