Solution Consultant

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Omilia - Conversational Intelligence

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💼 Consulting

🛡️ Insurance

✈️ Travel

Consulting • Insurance • Travel

Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.

📋 Description

• Own the technical pre-sales motion for selected new-logo deals from discovery and architecture assessment through solution design, POC, effort estimates, RFP/RFI response, and technical close • Serve as the definitive technical authority on Omilia's platform and ensure proposals are architecturally sound, technically deliverable, and accurately scoped • Build trusted-advisor relationships with technical decision-makers and enterprise architects • Develop differentiated solution narratives addressing prospects' environments, constraints, and automation objectives • Collaborate with Demo Engineers on impactful, customised demonstrations • Own technical RFP/RFI sections and coordinate input from Product, Engineering, Security, Compliance, and Professional Services • Maintain current knowledge of legacy IVR, CCaaS, and conversational AI competitors • Lead technical discovery and architecture assessments covering telephony, CRM/backend integrations, data flows, security, compliance, and channel strategy • Develop tailored proposals mapping Omilia products to prospect use cases and technical environments • Own POC lifecycles, define success criteria, coordinate delivery resources, and present ROI and deployment-readiness results • Maintain demo environments, reusable RFP content, technical repositories, and solution templates • Advise IT architects, platform owners, security teams, and C-level technology stakeholders throughout sales cycles • Quantify technical benefits including call deflection, AHT reduction, CSAT improvement, agent savings, and compliance-risk mitigation • Develop competitive battle cards and displacement strategies; participate in competitive evaluations • Support deal strategy, technical qualification, stakeholder mapping, and transition from pre-sales to delivery • Maintain records in Salesforce and internal knowledge systems • Travel within Latin America and occasionally internationally up to 30% of the time

🎯 Requirements

• Minimum 6 years of experience in a pre-sales solutions consulting, sales engineering, or technical advisory role within enterprise SaaS, CCaaS, conversational AI, or contact centre technology • Track record owning technical pre-sales motion for complex, multi-stakeholder enterprise deals, including discovery, solution design, POC delivery, and RFP response • Deep knowledge of contact centre architecture and integration patterns, including SIP, PSTN, WebRTC, Salesforce, ServiceNow, Microsoft Dynamics, omnichannel platforms, and enterprise middleware • Working knowledge of conversational AI concepts including NLU, dialogue management, ASR/TTS, intent classification, entity extraction, and voice biometrics • Proficiency designing and delivering customised product demonstrations and POC environments • Technical writing proficiency for enterprise RFPs, RFIs, security questionnaires, integration specifications, and compliance documentation • Understanding of enterprise IT landscapes within regulated verticals including banking, healthcare, insurance, and utilities • Excellent verbal communication and presentation skills • Proficiency with Salesforce CRM and standard pre-sales tooling • Willingness and ability to travel up to 30% within Latin America and internationally • Bachelor's degree in Computer Science, Engineering, Information Systems, or related technical discipline • Nice to have: Omilia or competing-platform experience, high-growth SaaS experience, US data privacy and AI governance knowledge, AWS/GCP/Azure familiarity, analyst evaluation experience, Python/JavaScript/REST APIs, and relevant cloud/contact-centre/AI certifications

🏖️ Benefits

• Fixed compensation • Long-term employment • Working days vacation • Development in professional growth (courses, training, etc) • Being part of successful cutting-edge technology products making a global impact in the service industry • Proficient and fun-to-work-with colleagues • Apple gear • Equal opportunity and diverse, inclusive workplace