Product Expert, Customer Support

🕒 February 25

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Omni

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $69M Series B - Omni on 2025-03

Artificial Intelligence • SaaS • B2B

Omni is an AI-first analytics platform that turns company data into a governed source of truth for trusted answers and insights. It provides natural-language AI chat, BI features (dashboards, visualizations, SQL, spreadsheets with live formulas), and an embeddable analytics stack with semantic modeling, integrations (Snowflake, BigQuery, dbt, etc. ), and enterprise security controls. Omni targets data, business, and product teams to deliver self-serve analytics, white-label embedding, and governed AI for faster decision-making.

📋 Description

• Become a deep expert in the Omni product & best practices, and how those integrate with related technologies like dbt, git, API based workflows, and modern database technologies. • Assist Omni’s customers, potential customers, and partners via Slack, acting as the frontline as users tackle their data needs in Omni. • Provide proactive, positive, above-and-beyond technical support, digging deeper to find creative solutions that go beyond the surface of the questions being asked. • Stay up to date on the latest product improvements & roadmap (changes weekly). • Give voice to customer needs in internal discussions with Product and Engineering. • Partner with Solutions Engineering to identify trends and proactively recommend product and tooling solutions to improve customer experience. • Share deep knowledge of actual usage cross-functionally to inform how we develop and market our product. • Surface feature requests and reproduce and report bugs reported by Omni users. • Contribute to our community site, sharing design patterns, solutions, and troubleshooting guides to enable self-service. • Create delightful experiences for our customers. Build trust-filled advisory relationships, and find ways to make data teams more successful.

🎯 Requirements

• 3–5 years of experience in data analytics, business intelligence, or related fields. • Strong SQL skills; knowledge of SQL for analytics. • You are proactive and solution-oriented, able to independently solve problems and take initiative in a new market. • Strong communication skills, both written and oral. • Desire to work directly with customers on a daily basis. • Passionate about working with and talking about data.

🏖️ Benefits

• Offers Equity