Omnigo
51 - 200 employees
Founded 2017
🔐 Security
☁️ SaaS
🏛️ Government
Security • SaaS • Government
Omnigo is a provider of incident management and public safety software. Its configurable platform helps security and public safety teams manage the full incident lifecycle—from planning and response to reporting, investigation, evidence management, and analytics—while supporting officer safety, regulatory compliance, and chain-of-custody. Omnigo serves public safety, healthcare, education, gaming, hospitality, courts, and corporate security customers, offers integrations and APIs for third-party systems and devices, and includes ongoing training and support (EverSure) to protect customer investments.
Implementation Specialist II
Job not on LinkedIn
🕒 July 21
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Omnigo
51 - 200 employees
Founded 2017
🔐 Security
☁️ SaaS
🏛️ Government
Security • SaaS • Government
Omnigo is a provider of incident management and public safety software. Its configurable platform helps security and public safety teams manage the full incident lifecycle—from planning and response to reporting, investigation, evidence management, and analytics—while supporting officer safety, regulatory compliance, and chain-of-custody. Omnigo serves public safety, healthcare, education, gaming, hospitality, courts, and corporate security customers, offers integrations and APIs for third-party systems and devices, and includes ongoing training and support (EverSure) to protect customer investments.
📋 Description
• Consult with clients to determine software configuration requirements • Determine appropriate project implementation timeline with resource allocation to ensure successful and timely delivery • Provide training and make recommendations to clients on best practices regarding the use of software • Communicate and collaborate with Professional Services and Sales teams to inform of potential risks to successful and timely implementation with recommended mitigating actions • Leverage business knowledge to understand viability and sustainability of implementation practices • Identify opportunities for the implementation process and client advocacy improvement • Assist with documentation of functionality for users and administrators of the Omnigo Software • Assist the sales team during the sales process as needed • Respond promptly to client requests.
🎯 Requirements
• Bachelor’s degree in computer science, Information Technology, or related field • 2 to 4 years prior experience in an Implementation Specialist or similar role • Experience in Physical Safety or Security preferred • Strong understanding of software and technology applications • Excellent project management skills • Exceptional communication and customer service skills • Proficient problem-solving and troubleshooting abilities • Ability to work effectively in a team environment • A strong attention to detail coupled with documentation skills • PM certification preferred
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