Client Implementation & Operations Manager

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Hello Heart

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🧘 Wellness

⚕️ Healthcare Insurance

Wellness • Healthcare Insurance

Hello Heart is a healthcare technology company offering a mobile app to help individuals track and improve their heart health. The app provides real-time tips, allows users to track their blood pressure, and offers personalized insights to help users manage their heart health more effectively. Hello Heart also partners with businesses, health plans, and labor unions to provide these tools to their employees and members, demonstrating a significant impact on heart health outcomes through personalized and data-driven approaches. Privacy and security of health data are prioritized, ensuring members' health information is protected.

📋 Description

• Own the end-to-end client implementation experience, including project planning, execution, communication, risk management, and issue resolution. • Serve as the primary point of contact for clients, providing timely updates and setting clear expectations. • Drive cross-functional execution across Engineering, Product, Support, Vendor Operations, and Billing to ensure successful launches. • Manage project timelines, milestones, dependencies, and deliverables while balancing multiple priorities. • Identify and escalate risks early, troubleshoot operational issues, and drive resolution. • Maintain accurate project reporting and provide visibility into status, risks, and blockers. • Improve implementation processes, documentation, and operational workflows for scale and consistency. • Translate client and internal discussions into clear action items, owners, and deadlines. • Use artificial intelligence tools responsibly to improve productivity, documentation, and execution accuracy.

🎯 Requirements

• 4+ years of experience in implementation, onboarding, project management, client success, or operations. • Experience managing complex cross-functional projects with external stakeholders. • Strong project management, prioritization, and organizational skills. • Excellent written and verbal communication skills. • Ownership mindset with sound judgment and a bias toward action. • Comfort operating with incomplete information and creating clarity from ambiguity. • Ability to influence and drive accountability without direct authority. • Strong risk identification, escalation, problem-solving, and follow-through skills. • Experience with Salesforce, Google Workspace, Asana, or similar tools. • Artificial intelligence fluency (e.g., ChatGPT) for communication and workflow improvement. • Experience in healthcare, benefits, digital health, eligibility, or claims preferred.