Clinical Retention Specialist – South Central

Job not on LinkedIn

🕒 June 26

🏈 Alabama, Oklahoma, +2 more states – Remote

🏈 Alabama – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🤠 Texas – Remote

💵 $79.3k - $118.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

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Diabetes Youth Families

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1938

⚕️ Healthcare Insurance

🔧 Hardware

Healthcare Insurance • Hardware

Diabetes Youth Families is a company that provides wearable insulin delivery solutions for diabetes management. Their primary products, such as the Omnipod 5 and Omnipod DASH systems, offer tubeless and automated insulin delivery for people with Type 1 and Type 2 diabetes, allowing users to manage their condition without the need for multiple daily injections. The systems integrate with continuous glucose monitoring (CGM) devices and can be controlled via compatible smartphones, enhancing the freedom and lifestyle of individuals living with diabetes. With a focus on reducing the burden of diabetes management, they offer financial assistance, support resources, and trial programs to help users adapt to their innovative solutions. The company emphasizes making life simpler while managing diabetes through technology-driven insulin management systems.

📋 Description

• Apply clinical expertise to support patient interactions and successful use of Omnipod therapy. • Deliver personalized education and training to new and existing patients and healthcare providers. • Provide proactive follow-up, clinical consultation, and troubleshooting for sustained device adoption. • Educate customers and HCPs on Omnipod data and reporting tools to enhance clinical conversations. • Execute plans to support customer retention and sustained adoption of Omnipod therapy. • Conduct proactive outreach to assess satisfaction and reinforce product value. • Collaborate with internal teams to enhance customer engagement strategies and workflows. • Accurately document all customer interactions, outcomes, and next steps in Salesforce.

🎯 Requirements

• Bachelor’s degree required. • Active, professional clinical credentials required, such as: Registered Nurse (RN) or Registered Dietitian (RD) • 3+ years of experience training and/or supporting insulin pump patients. • Direct experience working with healthcare providers in a diabetes care setting. • Current Certified Diabetes Care and Education Specialist (CDCES) credential required. • Ability to maintain all required professional licensure and Omnipod product certifications. • Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs