Regional Manager

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October 22

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YPO

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B2B • SaaS • Marketing

YPO is a company that provides dynamic URL shortening, QR code generation, analytics, and comprehensive link management solutions for businesses. The company's products include branded links, mobile links, and UTM campaigns, offering integrations and APIs to enhance customer engagement across various industries such as retail, consumer goods, media, tech, and professional services. With a focus on data-driven solutions, YPO aims to streamline operations and improve user experience for its diverse clientele worldwide.

201 - 500 employees

🤝 B2B

☁️ SaaS

📋 Description

• Train and onboard new and existing chapter managers on YPO processes and systems. • Manage communications, aligning with other portfolio managers, to chapter managers related to YPO programs, processes, and priorities. • Support renewals, dues payments, and resignation processes in collaboration with chapter managers and Membership. • Collaborate in the content development and execution of chapter manager workshops. • Collaborate with people leaders to develop and implement plans for successful systems and processes to achieve organizational goals. • In conjunction with the people leader, oversee Regional and Development Funds, including reimbursements for member champions and vendors. • Assist with management of budget. • In collaboration with the Chapters & Regions Business Operations team, provide regular Salesforce reports to support the effective management of the region and its metrics (Officer identification, Renewals, Chapter Health data, etc.). • Maintain regional team sites on the corporate network (SharePoint) as well as regional sites and pages on YPO Connect. • Manage region’s Teams library of folders and files. • Organize, communicate, and manage regional board meetings and coordinate all meeting materials in collaboration with other portfolio managers. • Produce and/or manage the production of regional executive committee meetings and regional board meetings, including logistics, communications, contract negotiations, onsite management and pre/post-meeting communications. • Manage effective communications with regional officers and regional teams. • Manage and respond to day-to-day requests from chapters, chapter managers, regional officers and regional portfolio managers. • Special projects like newspapers, e-newsletters, branding, strategic alliances, regional CA meetings and any other region-specific initiatives. • Lead the content and logistics for regional chapter manager round table meeting for chapter managers within their territory. • Participate in the training, planning, content development and logistics of Global Leadership Conference workshops as needed. • Achieve the department KPIs as outlined by the Head of the Chapters and Regions Department including officer succession, chapter manager touchpoints and scores for their local meetings. • Represent Chapters and Regions in cross departmental work groups and projects where requested.

🎯 Requirements

• 5+ years of experience working in a global environment interfacing with senior level executives. • Proven customer service experience in a high-touch environment where responsible for identifying and implementing alternative solutions and resolving issues in a timely manner. • Experience in supporting, stewarding, and executing multiple stakeholder goals and deliverables. • Membership or association experience preferred, an understanding of governance structures. • Experience in professional services and/or event planning environments with multiple stakeholder groups/committees and consensus management preferred. • Bachelor’s degree or equivalent experience required. • Proficient in Microsoft Office Suite and database management systems, preferably CRM. • Data literacy and familiarity with platforms such as Tableau is preferred. • Proficient in a graphic management platform such as Canva is preferred. • Familiarity with event management software such as CVent is preferred.

🏖️ Benefits

• EOE YPO is an Equal Opportunity Employer. • YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices.