Product Support Engineer

Job not on LinkedIn

🕒 May 15

🇺🇸 United States – Remote

💵 $60k - $100k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

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ONE

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

Fintech

ONE is a financial technology company that focuses on providing innovative banking services through a mobile application. Although not a traditional bank, ONE offers various banking services in partnership with Coastal Community Bank. The company's offerings include cash back rewards, credit building tools, early direct deposit options, and high-yield savings accounts. ONE also features a digital wallet for shopping benefits, especially at Walmart. With an emphasis on user-friendly online banking, ONE aims to help customers take control of their credit, manage their finances, and earn rewards without the typical fees associated with traditional banks.

📋 Description

• Use AI to identify and implement operational improvements and efficiencies to build the future of Production Support • Investigate and resolve complex production issues that affects user experience • Interface with critical vendor systems using a mix of SQL and API calls to research a customer complaints • Commit fixes to our backend systems • Act as an engineering consultant for our Operations team to automate manual processes

🎯 Requirements

• At least 1 year of engineering experience with proficiency in at least one backend language. We use Node.js and Typescript throughout our stack, so an interest in learning and coding in Typescript is ideal • Experience with SQL and REST APIs • Excellent written communication skills paired with the ability to use them to collaborate with both technical and non-technical teams • Knowledge of payment systems (e.g. card processing, ACH), familiarity with AWS, and shell scripting experience with bash, zsh or similar is preferred

🏖️ Benefits

• Offers Equity