IT Support Specialist

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Onebrief

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏢 Enterprise

🏛️ Government

☁️ SaaS

💰 $21M Venture Round on 2022-10

Enterprise • Government • SaaS

Onebrief is a platform that enhances and accelerates decision-making, planning, and collaboration, especially within large organizations and governmental bodies. The platform aims to streamline operations and reduce manual processes by offering real-time collaboration, data visualization, specialized workflows, and creative support tooling. Designed by senior planners, Onebrief serves as a hub for users to build plans and products efficiently, with the platform being noted for significantly improving productivity and adaptability. It is used across various networks, including SIPR and JWICS, and is regarded as a transformative tool for organizations such as the National Security Council and the US Army.

📋 Description

• Own onboarding and offboarding operations: Coordinate employee onboarding and offboarding activities, including account provisioning, access management, hardware deployment, recovery, and documentation updates. • Manage the hardware lifecycle: Track, maintain, deploy, recover, and replace company hardware while ensuring asset records remain accurate and up to date. • Tier 1 IT support: Serve as the first point of contact for IT support requests, troubleshooting user issues across devices, applications, accounts, and collaboration tools. Escalate complex issues to senior IT staff when appropriate. • Documentation ownership: Create, maintain, and improve IT how-to guides, knowledge base articles, standard operating procedures, and internal support documentation. • Application access and activity audits: Assist with periodic reviews of user access, application activity, and access recertification efforts to support security and compliance requirements. • Legal hold process support: Act as a point of contact for legal hold processes, coordinating with stakeholders to ensure devices, accounts, and data are preserved according to company procedures. • Expense and procurement administration: Process and reconcile IT-related receipts and purchases through Brex while maintaining appropriate records and documentation. • Support Jira administration: Assist with Jira configuration changes, user requests, workflow updates, and ongoing platform maintenance. • IT communications: Draft and distribute end-user communications regarding IT changes, outages, maintenance activities, new tools, and process updates.

🎯 Requirements

• 1+ years of experience in an IT support, help desk, IT operations, or systems administration role. • Strong troubleshooting skills across hardware, operating systems, SaaS applications, user accounts, and common workplace technology. • Strong written and verbal communication skills with the ability to create clear documentation and communicate technical concepts to non-technical users. • Strong organizational skills with the ability to manage multiple priorities and follow established processes. • Ability to work standard Eastern Time (EST/ET) business hours and collaborate effectively with a distributed team. • U.S. Citizenship. • Ability to travel up to 10% of the time.

🏖️ Benefits

• Remote work, flex time, and unlimited PTO • Health, dental, vision, and life insurance • 401k • Parental leave • Company summit trips, at least once a year • $1,000/year budget for home office improvements