Implementation Manager

🕒 May 21

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OneImaging

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

🤝 B2B

☁️ SaaS

Healthcare Insurance • B2B • SaaS

OneImaging is the nation's leading comprehensive radiology care management platform, dedicated to drastically reducing the cost of medical imaging. By providing transparent pricing and seamless integration with insurance plans, OneImaging enables its members to access imaging services that are typically 80% cheaper than the national average. The company offers nationwide coverage with over 4,800 accredited centers and aims to make diagnostic imaging an affordable employee benefit. By focusing on prevention, detection, and diagnostics, OneImaging helps in the early diagnosis of chronic diseases, ultimately reducing healthcare costs and improving patient outcomes.

📋 Description

• Lead the end-to-end onboarding and implementation process for new customers, including kickoff meetings, project planning, timeline management, system configuration, testing, training, and go-live coordination. • Manage customer-specific data feeds and integrations, ensuring accurate and timely data exchange between systems while partnering closely with internal technical teams and external customer stakeholders. • Build trusted relationships with customer stakeholders at multiple levels, acting as the primary point of contact throughout implementation and ensuring alignment across all parties involved in the launch process. • Drive implementation milestones, proactively identify risks or blockers, and ensure projects remain on track through effective communication and cross-functional collaboration. • Identify opportunities to optimize onboarding workflows, implementation processes, and customer experience as the organization scales. • Work closely with Sales, Product, Engineering, Operations, and Support teams to ensure a seamless customer onboarding and launch experience. • Support cross-functional operational and strategic initiatives as needed.

🎯 Requirements

• 5+ years of experience in Implementation Management, Customer Success, Project Management, Account Management, or a similar client-facing role in a digital health solution environment involving benefits administration. • Strong technical aptitude with the ability to understand and manage data feeds, integrations, and system configurations. • Ability to manage through ambiguity, build processes, and help scale implementation operations within a fast-growing organization. • Ability to manage complex ecosystem vendor partners within a healthcare and benefit program. • Proven track record of managing cross-functional projects and building strong relationships with customer stakeholders. • Strong organizational and project management skills, with the ability to manage multiple priorities and deliver results on time. • Excellent communication skills with a proactive and solutions-oriented mindset.

🏖️ Benefits

• Competitive salary • Bonus eligible • Equity incentive plans • Competitive benefits plans