Account Manager

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OneLocal

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

☁️ SaaS

🤝 B2B

💰 Series A on 2019-11

SaaS • B2B

OneLocal is an all-in-one local marketing SaaS platform that helps service-focused small and local businesses increase online visibility and generate more leads. The platform offers integrated tools for websites, local SEO, review management, local ads, SMS/email messaging, bookings, payments, analytics, and referral management, and pairs those tools with a dedicated marketing specialist and data-driven strategies to improve performance and customer communications.

📋 Description

• Proactively manage a diverse portfolio of 100+ local businesses, taking full ownership of their success and maintaining a targeted net retention rate. • Regularly lead performance reviews with clients to demonstrate the value of the OneLocal suite, analyze ROI, and align our solutions with their evolving business goals. • Work within a high-performance ecosystem, partnering with Account Executives, Implementation Specialists, Digital Marketing Experts, and Marketing Strategists to ensure seamless handoffs and expert execution. • Act as a proactive problem-solver by identifying potential churn risks or technical hurdles early, ensuring every client reaches their desired outcome. • Go above and beyond to ensure clients are fully leveraging the OneLocal platform, turning local business owners into long-term brand advocates.

🎯 Requirements

• 2 or more years of experience as a Client Success Manager or Account Manager within a SaaS organization, Marketing Agency, or Tech Startup. • Experience working with a high volume of clients; previous experience working with small and medium businesses (SMBs) is a strong asset. • A dedication to putting our customers' best interests first and doing whatever it takes to help them succeed with our solutions. • Strong verbal and written communication skills with the ability to quickly build deep rapport and long-term partnerships with clients. • Ability to work in a fast-paced environment, quickly adapt to changing timelines or priorities, and confidently question the status quo. • Strong organizational and follow-up skills, a high level of professionalism, honesty, and integrity. • Familiarity with CRM platforms, ideally Salesforce.

🏖️ Benefits

• High Impact: The opportunity to have a major impact at a growing company that is helping small and medium-sized businesses expand their digital presence. • Remote-First: We are committed to a remote-first/distributed team work environment. • Culture: Virtual social events, including coffee chats and happy hours with your colleagues.