Service Desk Technician I

🔥 5 minutes ago

🥔 Idaho – Remote

🥔 Idaho – Remote

⏰ Full Time

🟢 Junior

✨ Technician

🚫👨‍🎓 No degree required

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OneOncology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💊 Pharmaceuticals

🧘 Wellness

💰 Secondary Market on 2023-04

Healthcare • Pharmaceuticals • Wellness

OneOncology is a partnership of independent community oncology practices committed to driving the future of cancer care delivery through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. OneOncology empowers community oncology practices by supporting the entire continuum of care, including prevention and diagnosis, research and treatment, and long-term survivorship, palliative, and hospice care. Their technology provides access to key clinical and operational data and the latest research via a cloud-based network, supporting community oncologists’ transition to value-based care.

📋 Description

• Operations of the day-to-day components of the OneOncology Service Desk. This includes, but is not limited to, incident ticket resolution, technical customer service, and response to other requests related to technology operations. • Provide excellent customer service through both incoming phone calls and the ticketing system to our internal user base. • Logs and tracks problems; proactively maintains problem tracking databases as part of the problem resolution process. • Provide consistent feedback and updates to customers and other appropriate teammates from start through resolution of enterprise-wide technology issues. • Thoroughly document all steps taken during ticket resolution in the ticketing system. • Additional responsibilities as assigned to help drive our mission of improving the lives of everyone living with cancer.

🎯 Requirements

• At least 1 year of recent experience in technology, service desk, or helpdesk • High school diploma or GED is required. • ITIL certifications a plus • Basic certification in A+ and Microsoft Products is preferred; education and/or demonstrated experience may be substituted • Occasional travel as needed to support IT end-users • Proven experience with IT Service Management transformation and continuous improvement initiatives. • Strong oral and written communication skills, including the ability to be influential and persuasive with stakeholders. • Experience in the following areas is a plus: ServiceNow, SSO, Okta, Office Applications.

🏖️ Benefits

• Excellent customer service through both incoming phone calls and the ticketing system to our internal user base. • Triage and escalate customer issues to next level teams as necessary. • Create documentation for common issues and/or requests that will aid in self-help for both technicians and end users. • Participate in 24x7 on-call support.