Agent Experience, Support

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Real

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏠 Real Estate

🛍️ eCommerce

💳 Fintech

Real Estate • eCommerce • Fintech

Real is a real estate experience company working to make life’s most complex transaction simple for agents, home buyers, and sellers. By leveraging cutting-edge technology, Real integrates real estate, mortgage, and closing services to provide a seamless, end-to-end experience with trusted, agent-led guidance. Their division includes expert services for luxury properties and military families, and they focus on enhancing the real estate process through innovative solutions and dedicated support for both clients and agents.

📋 Description

• Respond to agent inquiries submitted through support tickets and phone calls with accuracy and efficiency. • Collaborate with fellow Agent Experience and Support team members to ensure timely resolution of agent issues. • Escalate complex or specialized requests to appropriate internal teams (e.g., Onboarding, Marketing, MLS, Engineering). • Conduct remote product, platform, and program walkthroughs with agents via Zoom or Google Meet, as needed. • Identify recurring issues and agent pain points, partnering with your manager and team to recommend process improvements. • Support agents in effectively using Real’s technology, tools, and services to achieve positive business outcomes.

🎯 Requirements

• A strong service mindset and genuine passion for supporting agents and their businesses. • Clear, professional written and verbal communication skills, with strong listening abilities. • Strong problem-solving skills and sound judgment in a fast-paced support environment. • High attention to detail and strong organizational skills. • Ability to manage multiple requests and priorities simultaneously. • Comfort building trust and credibility with agents and internal partners. • Interest in real estate technology and evolving industry tools. • Bachelor’s degree preferred. • 2–4 years of experience in customer support, client success, or client-facing roles. • At least 1 year of real estate industry experience, such as an agent assistant, transaction coordinator, or settlement specialist. • Working knowledge of the real estate transaction process. • Experience with customer support platforms, such as Zendesk, preferred. • Proficiency with Google Workspace preferred. • Ability to quickly learn new systems, tools, and real estate concepts. • Must possess excellent verbal/written communication skills.

🏖️ Benefits

• Candidates must be based in India to be considered. • Ability to sit for long periods of time.