Customer Service Representative

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Masco Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1929

🛒 Retail

Retail

Masco Corporation is a global leader in the design, manufacture, and distribution of branded home improvement and building products. The company enhances consumers' living spaces worldwide through its comprehensive portfolio of products. Masco is dedicated to better living possibilities, focusing on improving homes, the environment, and communities. The organization operates with a strong ethical culture, continuous improvement mindset, and leverages its scale to create long-term shareholder value. Masco is also committed to sustainability and social responsibility, striving to maintain high standards in environmental, social, and governance practices.

📋 Description

• Conduct outbound calls and e-mails to customers to provide necessary information and expectations regarding spa delivery. • Explain and answer questions regarding the spa delivery process, including requirements, recommendations, and available resources. • Provide necessary tracking and reporting information to track program success and ensure positive outcomes. • Consult with the AHS Customer Care team regarding any escalated questions or issues, as needed. • Answer basic product knowledge questions. • Perform all work activities in accordance with company policies and procedures. • Perform other duties as required.

🎯 Requirements

• Min 1-2 years Customer Service experience (Preferably experience Inbound/Outbound Call Center) • Excellent English communication skills, both verbal and written. • Strong communication experience with international teams, well-versed with remote working protocols, including virtual collaboration tools, cross-time-zone and best communication practices. • Ability to use a computer for 8.5 hours per day. • Ability to use MS Office applications (Outlook, Excel, Word, and PowerPoint) • Excellent telephone etiquette • Pleasant, positive, professional attitude • Ability to remain calm and focused when answering inquiries/concerns. • Ability to use good judgment and work well under pressure. • Outstanding follow-up and follow-through abilities • Detail orientated. • Mandatory to have Bachelor’s degree

🏖️ Benefits

• Must Have Broadband Availability: Minimum 30 MBPS - Only connections from national service providers such as Jio, Tata, Airtel, or Hathway Fiber are acceptable. • Home Office Setup (Mandatory): - working space to accommodate two monitors +1 laptop (necessary equipment will be provided + additional tools -role if any). • - The candidate must have access to a quiet and dedicated home office environment that supports productive remote work. • IT Asset Arrangement: - All necessary equipment (based on role)- including One/two monitors, one laptop, and supporting accessories will be provided by the company. Candidates must ensure safe and secure setup and usage of these assets. This setup is non-negotiable and essential to ensure uninterrupted workflow, secure data handling, and effective collaboration.