Customer Support Specialist

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Weekday (YC W21)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

☁️ SaaS

🎯 Recruiter

Human Resources • SaaS • Recruitment

Weekday is a modern recruitment platform that combines AI technologies with a vast database of potential candidates, aiming to streamline the hiring process for companies in India. They offer various services, including a proactive outreach approach that helps employers connect with top talent, as well as tools for candidates to easily apply for jobs. Weekday's emphasis on candidate engagement through multiple channels, including email, WhatsApp, and phone calls, sets it apart in the competitive landscape of recruitment agencies.

📋 Description

• Respond to customer inquiries via phone, email, chat, and other communication channels. • Resolve customer complaints and provide appropriate solutions within defined timelines. • Maintain accurate records of customer interactions and follow-up actions. • Coordinate with internal teams to address customer concerns and ensure timely resolution. • Deliver a high level of customer satisfaction through professional and empathetic communication. • Meet quality and productivity benchmarks set by the organization.

🎯 Requirements

• Graduate in any discipline. • Excellent verbal and written communication skills in English. • Strong customer service orientation and problem-solving abilities. • Ability to work in a fast-paced environment. • Basic computer proficiency and familiarity with CRM tools is an added advantage. • Willingness to work in night shifts and rotational week-offs. • Preferred Skills • Strong interpersonal skills. • Ability to multitask and prioritize effectively. • Positive attitude and willingness to learn. • Must-have skills • Resolving concerns and ensuring a seamless customer experience through effective communication and problem-solving skills. Key Responsibilities Respond to customer inquiries via phone