Product Support Specialist

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🕒 June 4

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Thinkahead Consultant Psychologist Pty Ltd

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1 - 10 employees

Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

📋 Description

• Work closely with Account Teams and Sales Operations Specialists to produce bills of materials for customer specified solutions. • Complete configurations and quotes for all vendor hardware and software solutions. • Collaborate with Technical Architects to complete solutions performance analysis and sizing. • Gather Pre-Sales proposals and documentation for Project Transition process. • Complete pre-site qualification and documentation quickly and accurately. • Create baseline proposals and RFP responses. • Trains Technical Architects on opportunity and quoting process and tools. • Experience with Cisco CCW/Dell OSC/NetApp/HPE quote tools.

🎯 Requirements

• Bachelors degree in Computer Science, Engineering or equivalent. • Professional communication, presentation, analytical, and problem-solving skills. • Minimum of 2-5 years of hands on experience in a data center setting required. • Extensive knowledge of one or more of the following data center solutions: storage, networking, Compute, virtualization, data center management / automation, and security. • Resourceful • Able to work under critical conditions. • Respectful • Pleasant, courteous, and able to abide and follow guidelines set by our company’s culture • Strong interpersonal skills with excellent presentation skills • Able to communicate with all levels of resources. • Ability to influence others to achieve results • Independent, self motivated, self starter and possess good working attitude. • Able to work well within the team and with partners. • Customer focused. • Results driven

🏖️ Benefits

• Comprehensive health insurance coverage for employees, with options to extend coverage to dependents • Paid time off and company holidays, along with additional leave benefits as per policy • Flexible work arrangements, supporting work-life balance • Learning and development opportunities to support continuous growth and upskilling • Employee wellness initiatives and programs focused on physical and mental well-being • Retirement and statutory benefits in line with India regulations • Inclusive and people-first culture, with a strong focus on collaboration and ownership