Product Support Specialist

🕒 May 11

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SAP Fioneer

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

SAP Fioneer’s vision is to become a leading global provider of financial services software solutions and platforms. We enable customers to innovate and transform their business by combining premier technology with development expertise and a broad ecosystem of partners.

📋 Description

• Align and build a strong relationship with key stakeholders from product support, engineering, and service delivery as well as across the different division of SAP Fioneer • Working closely with customers in issue and problem resolution, root cause analysis and troubleshooting • Supporting customers with resolution guidance in your area of expertise and deliver consistently high-quality customer experience. • Working with customer on overall ticket management & metrics including dashboards, reports, presentations, and any supporting documentation • Provide customer guidance and training. • Ensure customer satisfaction and support service continuous improvements.

🎯 Requirements

• Strong problem solving and critical situation handling skills. • Experience in the financial services environment, ideally with SAP solutions is a plus. • knowledge in application or technical components • Good communication skills in English • Previous experience in support organizations and ticket management • Experience with customer and stakeholder management

🏖️ Benefits

• You will have the opportunity to collaborate with some of the brightest minds in the industry on an incredibly ambitious project to shape the ever-evolving financial sector. • This is an environment where you can have it all - the agility, enthusiasm and dynamism of a start-up, combined with the established expertise, solid market presence and extensive customer network of a more established organisation. • At SAP Fioneer, you will benefit from a flexible work environment that encourages creativity and encourages you to think outside the box, bring new ideas to the table, and challenge the status quo. • You will become part of a diverse and global team that we are proud of and are constantly growing and reinventing. • As an employee, you will have the chance to chart your own career path and take advantage of competitive compensation packages and progression opportunities based on merit. • Join us for a rewarding career where your needs are not just met but exceeded