Customer Service Representative I

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🕒 April 26

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TerminixSIS India

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1927

🤝 B2B

🏢 Enterprise

📋 Compliance

B2B • Enterprise • Compliance

TerminixSIS India is a leading pest management company operating in India. Part of the SIS Group, it offers a wide range of innovative pest control solutions, including termite treatment and extensive pest management for various industries such as food processing, healthcare, hospitality, and more. With a legacy of over 90 years in the pest control domain, TerminixSIS is known for its environmentally friendly and government-approved pest management practices. They provide tailored solutions to meet specific customer needs across over 250 cities, ensuring compliant and effective pest eradication, supported by trained professionals and a robust infrastructure capable of executing over 100,000 services monthly. TerminixSIS is a member of the Indian Green Building Council and adheres to several audit standards like FSSAI, HACCP, and ISO.

📋 Description

• Maintain good customer relations both on the phone and in person • Gather information from customers to help identify and solve problems • Confirm, schedule, and reschedule services for the customer • Set sales appointments for new customers • Answer billing questions • Complete general clerical duties as assigned • Work as a team with Service and Sales • Sell the value of our services and suggest upgrades to service • Smile while talking on the phone

🎯 Requirements

• High school diploma or GED • Have excellent listening and communication skills • Have a pleasant phone voice and ability to clearly speak and be understood on the phone • Demonstrate multitasking skills to enter accurate data and type while speaking with customers • Remain calm and able to work under pressure when busy and help other team members • Strong attention to detail and willingness to learn • Excellent organization and time management skills • Available to work Monday-Friday and Saturdays as needed

🏖️ Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period! • Professional and Personal Growth • Multiple avenues to grow your career • Training and development programs available • Tuition Reimbursement benefits (for FT Colleagues) • Health and Wellness • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more • 401(k) retirement plan with company-matching contributions • Vacation days & sick days • Company-paid holidays & floating holidays • A company mindset that prioritizes health, safety, and flexibility