Benefit Reconciliation Specialist

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🔥 7 minutes ago

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Logo of OneSource Virtual

OneSource Virtual

501 - 1000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series B on 2015-06

Consulting • Healthcare • Logistics

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Ensure payment integrity through comprehensive reconciliation of financial records, vendor invoices, and transaction data, proactively identifying and resolving variances to support accurate and compliant payment processing. • Support customer audits, inquiries, and service-related requests by researching issues, analyzing data, and providing clear, accurate responses both verbally and in writing. • Ensure all communications and documentation meet company standards for quality, accuracy, and compliance. • Independently organize, prioritize, and execute multiple assignments while maintaining accuracy, quality, and adherence to required turnaround times. • Maintain accurate files of enrollment forms, reconciliations, and supporting documentation for audit readiness. • Provide support across team functions as needed, including assuming ownership of additional tasks and responsibilities during periods of workload fluctuation, staffing changes, or business priorities. • Develop and utilize advanced Excel tools and reporting techniques to track, analyze, and validate data. • Provide timely responses to internal stakeholders and external customers regarding reconciliation or data integrity inquiries. • Meet or exceed established performance standards and service-level commitments. • Safeguard sensitive information and ensure compliance with all security and confidentiality standards. • Contribute to process improvement initiatives, recommending automation or efficiency enhancements. • Adapt to changing business needs by learning and performing new processes, supporting departmental initiatives, and taking ownership of work assigned by leadership. • Take ownership of assigned responsibilities and work independently to achieve expected outcomes while actively collaborating with departmental and cross-functional teams to resolve issues and drive business results.

🎯 Requirements

• High School diploma required; Associate’s or Bachelor’s degree preferred. • 3 years of experience with system reporting outputs requiring Microsoft Excel comparisons, audits, and analysis. • 3 years of customer service experience. • Strong written and verbal communication skills. • Comfort working in systems-heavy environments, using shared trackers and case management platforms. • Strong organizational skills with the ability to manage multiple priorities and drive follow-through. • Strong attention to detail and problem-solving abilities. • Professional certifications in HR, Benefits, or Data Analytics a plus. • Experience working within the Benefits Administration industry, including employee benefits, eligibility, enrollment, billing, reconciliation, COBRA, and customer support processes. • Experience using Workday software. • Experience using Alegeus WCC software. • Experience using Salesforce or similar case-tracking / workflow systems.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities

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