Manager, Tax Account Management

Job not on LinkedIn

🕒 June 22

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🤝 B2B

☁️ SaaS

💸 Finance

💰 Series B on 2015-06

B2B • SaaS • Finance

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Lead, coach, and develop Tax Account Managers through daily performance management and skill development • Conduct regular one-on-ones, performance reviews, and provide ongoing feedback • Support team engagement and retention through effective leadership practices • Oversee daily tax account management activities, ensuring effective OSV service delivery • Monitor and maintain process compliance with tax regulations and service standards • Identify and support strategies to drive capacity to scale, enhance customer experience, and advance business model changes • Serve as an escalation point for Tax Account Managers on customer issues • Track and manage team KPIs with a disciplined accountability framework, holding team members to performance standards and driving measurable results

🎯 Requirements

• Bachelor's degree Required • 5 years of leadership experience with Tax Service Bureau • Functional knowledge of human resources outsourcing with emphasis on payroll, tax and garnishments • Proficiency in MS Office applications (Word, Excel, PowerPoint, Visio) • Preferred: Prior HR services portfolio management, Customer Engagement Management, or Account Executive role in HR Services Industry, preferred • Extensive Workday exposure in a services bureau or customer. • Extensive experience with internal OSV BPaaS processes and procedures

🏖️ Benefits

• values-based culture • upward mobility • professional development with opportunities of all kinds