Inside Sales, Customer Success Specialist

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OnHires

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

OnHires is a global IT recruitment and staffing partner that sources, vets, and places technical and creative talent for fast-growing companies. They provide services including vetted developers, sourcing, executive search, talent mapping, RPO, HR consulting, and flexible hiring models (subscription, pay-per-hire, hourly), with a focus on fast, high-quality hires and scalable talent pipelines.

📋 Description

• Convert inbound inquiries into completed purchases through structured conversations. • Conduct sales discussions focused on closing and objection handling. • Handle consistent follow-ups, lead nurturing, and re-engagement of potential clients. • Execute upsell and cross-sell opportunities (upgrading systems and replacement filters). • Conduct targeted outbound outreach to warm leads. • Maintain accurate records, logging interactions and pricing negotiations in Zoho CRM. • Respond to customer inquiries via phone, email, and live chat with high responsiveness. • Process orders, refunds, replacements, and provide product consultations. • Coordinate with warehouse and fulfillment teams regarding shipping status and logistics issues. • Provide comprehensive pre-sale and post-sale support. • Report daily on sales activity, conversion performance, and customer feedback. • Maintain proper CRM tagging, segmentation, and interaction logging. • Coordinate with internal CS, CRM, and marketing teams to optimize the sales funnel.

🎯 Requirements

• 3+ years of proven experience in sales, revenue generation, and deal closing. • Fluent American English (spoken and written) - this is a strict requirement with zero exceptions. • Solid experience working with CRMs (Zoho CRM is highly preferred). • High comfort level with both inbound and outbound sales calls. • Strong objection handling, pricing discussion, and negotiation skills. • Ability to work independently and consistently meet structured KPIs. • Nice to Have: Experience in E-commerce (Shopify/Amazon ecosystems) or B2B sales. • Familiarity with logistics and fulfillment platforms such as ShipStation. • Experience with physical product sales (home improvement, appliances, etc.).

🏖️ Benefits

• Uncapped Earnings: High commission percentages tied directly to clear sales targets. • Streamlined Processes: Low support volume, allowing you to focus heavily on sales and conversions.