Technical Support Engineer, L2

Job not on LinkedIn

🔥 8 minutes ago

💃 Latin America – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 22%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OnHires

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

OnHires is a global IT recruitment and staffing partner that sources, vets, and places technical and creative talent for fast-growing companies. They provide services including vetted developers, sourcing, executive search, talent mapping, RPO, HR consulting, and flexible hiring models (subscription, pay-per-hire, hourly), with a focus on fast, high-quality hires and scalable talent pipelines.

📋 Description

• Investigate technical support requests by reproducing issues, testing hypotheses, and identifying root causes • Diagnose domain registration and verification, DNS records, and mailbox creation and connection problems • Investigate integration failures involving email providers, email outreach services, authentication, and access • Investigate email sending and deliverability issues • Work with logs, APIs, internal tools, and data; write small diagnostic and automation scripts • Resolve support requests independently within scope and involve developers or external provider support when needed • Explain issues and next steps clearly to customers and colleagues • Contribute to the knowledge base and improve instructions • Hand over unresolved investigations to the next shift • Pass investigation findings to developers and help verify product or infrastructure fixes

🎯 Requirements

• Experience in L2/L3 technical support, SaaS operations/support, system administration, or software development involving troubleshooting of user-reported issues • Ability to investigate issues independently: gather facts, isolate the problem, and verify the solution • Understanding of HTTP, REST APIs, JSON, authentication principles, and how web services interact • Confidence working with logs, the command line, and tools such as curl or Postman • Ability to read other people’s code and write small scripts in at least one programming language; JavaScript/TypeScript especially useful • Basic SQL knowledge and ability to work carefully with data • Understanding of DNS and fundamentals of how email works • English sufficient for written communication with customers, providers, and the team, as well as reading documentation • Responsible approach to shift commitments, request status updates, and following tasks through to completion • Nice to have: experience at a domain registrar, hosting provider, email service, or email outreach platform • Nice to have: experience with Google Workspace, Microsoft 365, and Cloudflare • Nice to have: knowledge of SMTP, IMAP, SPF, DKIM, and DMARC, plus hands-on deliverability troubleshooting • Nice to have: experience with cloud platforms, monitoring, Git, Node.js, or NestJS

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