Director, Commercial Special Servicing

Job not on LinkedIn

August 28

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $145k - $165k / year

⏰ Full Time

🔴 Lead

👔 Director

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International Luxury Hotel Association

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B2B • Travel • Hospitality

International Luxury Hotel Association is a global organization that serves the luxury hotel sector by promoting best practices, sustainability, and innovation in hospitality. It provides resources, networking opportunities, and educational programs to elevate the standard of luxury hospitality worldwide, fostering collaboration among industry stakeholders and encouraging a commitment to excellence.

11 - 50 employees

Founded 2012

🤝 B2B

📋 Description

• Lead the Commercial Special Servicing team reporting to VP, Commercial Servicing • Execute strategic direction to identify, evaluate, and resolve defaulted assets through liquidation and loss mitigation • Oversee day-to-day operations ensuring adherence to SLAs, investor requirements, and regulatory standards • Implement servicing products, technologies, and AI-driven solutions; design scalable operational frameworks and automation • Develop KPI dashboards, internal controls, and asset-specific recommendation systems to track resolution progress • Design and improve policies/processes for loss mitigation, pursuing personal guarantees, deficiency judgments, Federal FC actions, and asset dispositions (auctions, note sales, REO) • Lead governance, risk and compliance efforts; represent department in regulatory reviews, investor audits, and rating agency engagements • Lead, mentor, and develop a global team (10+ employees) in US and APAC; oversee workforce planning and succession management • Serve as senior point of contact for clients, investors, and stakeholders; prepare executive-level reporting and participate in onboarding and integration

🎯 Requirements

• Bachelor’s or Master’s degree in Business, Finance, Real Estate, or related field • 10+ years progressive experience in commercial mortgage servicing operations and Special Servicing asset management • At least 5 years in a leadership/supervisory role • Deep expertise in loss mitigation, asset disposition, securitizations, and CREFC reporting • Experience with Default Servicing and REO disposition • Strong verbal and written communication skills • Ability to work independently and in a team environment • Demonstrable problem solving and decision making skills • Ability to speak and present in front of groups and interact with senior client personnel • Well-organized, detail oriented, able to meet deadlines and manage multiple projects • Ability to maintain strict confidentiality • Must pass Company background screening; may require client-specific background checks or Federal/State licensing

🏖️ Benefits

• Medical, dental and vision • Up to 3% match on 401(k) contributions • Generous paid time off • Company-paid life, accident and disability coverage • Programs for mental, physical and financial wellness • Eligible for annual bonus based on performance