Inside Sales Representative

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O Novo Mercado

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

👥 B2C

📚 Education

☁️ SaaS

B2C • Education • SaaS

O Novo Mercado is a dynamic digital education platform in Brazil that specializes in marketing, entrepreneurship, and digital business skills. With over 500 classes and a community-focused approach, it aims to connect students with practical knowledge and opportunities in the digital job market. The platform offers personalized support, live weekly classes, and an ecosystem designed to help individuals monetize their skills and achieve financial independence through online ventures.

📋 Description

• Active lead prospecting: proactively reach out to attract new customers using lists of both qualified and unqualified leads (hunter profile, working with a high volume of calls and interactions via WhatsApp). • Lead qualification: identify customer needs and profile through phone calls and WhatsApp to ensure they are a good fit for our service. • Product presentation: clearly and effectively explain the benefits and value of our service, highlighting the advantages of a recurring subscription. • Sales closing: guide leads through to closing, negotiating price, terms, and answering questions about the service. • Pipeline management: track interactions with leads, maintain consistent communication flow, and record all relevant information in the CRM. • Follow-up: maintain relationships with leads who did not purchase immediately, performing regular follow-ups until a buying decision is made. • Goal achievement: meet established monthly sales targets, focusing on the number of contracts closed and quality of service. • Post-sale follow-up: ensure the customer has a positive experience at the start of their journey, support subscription activation, and encourage renewals.

🎯 Requirements

• Previous experience in B2C sales, especially in phone and WhatsApp-based sales (around 3 years of experience). • Communication skills: ability to communicate clearly and persuasively, both by phone and message, adapting language to each customer profile. • Results and target orientation: commitment to sales targets and ability to work with performance indicators. • Organization: ability to manage multiple leads simultaneously, with good task control and CRM follow-up. • Proactivity: initiative to seek new sales opportunities and continuously follow up with leads. • Knowledge of sales tools: familiarity with CRM platforms (e.g., HubSpot, Salesforce, Pipedrive) and communication tools (WhatsApp Business, etc.). A plus is prior experience with HubSpot CRM (the sales department's official CRM). • Negotiation skills: ability to understand customer needs and adjust the offer so it is beneficial for both parties. • Desired: • - Experience selling subscription-based products/services. • - Knowledge of the digital market. • - Experience with consultative selling techniques (especially SPIN Selling).