Senior Technical Account Manager

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4 days ago

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Ontic

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Aerospace • Hardware

Ontic is a global OEM and maintenance, repair and overhaul (MRO) services provider specializing in established, certified aircraft parts. For over 45 years Ontic has acquired, licensed and manufactured complex engineered components and top-level assemblies (electronics/avionics, hydraulics, pneumatics and more) and supports commercial, military, rotorcraft and business aviation customers worldwide. The company provides end-to-end parts supply, OEM licensing/divestiture services, and global MRO facilities to ensure long-term availability, quality and support for aging fleets.

1001 - 5000 employees

Founded 1974

🚀 Aerospace

🔧 Hardware

📋 Description

• Serve as a senior technical advisor to enterprise clients, developing deep knowledge of their architecture, business objectives, and long-term roadmap to ensure alignment. • Provide senior-level consultation on system design, data flows, integrations, and APIs to maximize performance, reliability, and scalability. • Translate complex technical concepts into business-aligned recommendations for executive and technical stakeholders. Serve as a key liaison across Success, Services, Product, Engineering, and Support to drive resolution and roadmap alignment. • Lead roadmap alignment discussions, enablement sessions, and advanced troubleshooting workshops with client IT, security, and engineering teams. • Conduct monthly or quarterly reviews focused on key technical health metrics, areas of risk, and performance trends. Deliver clear, actionable recommendations and co-develop roadmaps with clients to improve outcomes. • Own and drive resolution of escalated technical issues, coordinating resources across departments and applying sound judgment to avoid risk and preserve client trust. • Identify opportunities for automation through scripting, workflow design, or API utilization to drive client efficiency and scale. • Become an expert in Ontic’s platform and demonstrate deep understanding of internal best practices and how they drive better client outcomes. Ensure clients are informed, aligned, and actively implementing these practices. • Participate in quarterly travel for client engagement, internal collaboration, and strategic planning.

🎯 Requirements

• 5+ years in a customer-facing technical role (e.g., Senior Technical Account Manager, Solutions Architect, DevOps/SRE) supporting complex enterprise SaaS deployments • Understanding of and ability to talk on cloud architectures (AWS, Azure, or GCP), RESTful APIs, SAML/OIDC SSO, and log/alert pipelines (e.g., Splunk, Sentinel, QRadar) • Working experience with at least one of the following areas preferred: Corporate Security Operations, Executive Protection, Physical Security Systems, Crisis Management, Travel Risk Management, or Insider Threat Programs • Demonstrated experience leading technical enablement, roadmap planning, and architecture reviews with enterprise clients • Proven ability to translate technical findings into strategic business recommendations and communicate effectively across executive and engineering audiences • Strong communicator with excellent presentation, facilitation, and stakeholder management skills • Adaptable team player with strong analytical thinking, problem-solving, and multitasking abilities • Comfortable working independently and under pressure in fast-paced environments

🏖️ Benefits

• Competitive Salary • Medical, Vision & Dental Benefits • 401k • Stock Options • HSA Contribution • Learning Stipend • Flexible PTO Policy • Quarterly company ME (mental escape) days • Generous Parental Leave policy • Home Office Stipend • Mobile Phone Reimbursement • Home Internet Reimbursement for Remote Employees • Anniversary & Milestone Celebrations