Enterprise Customer Success Manager

🔥 5 hours ago

🇵🇭 Philippines – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OpenCall.ai (YC W24)

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2022

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 $6M Pre Seed Round - Opencall.ai on 2024-02

Healthcare • SaaS • Artificial Intelligence

OpenCall. ai is an AI-driven conversational platform that answers phone calls and texts for healthcare practices, automating scheduling, intake, insurance verification, triage, reminders, billing notes, and other front-desk to back-office workflows. It integrates with practice management systems and EHRs (Dentrix, Athena, eClinicalWorks, Eaglesoft, etc. ), provides 24/7 AI agents that handle a large portion of inbound communications, escalates complex or licensed moments to humans with context, and emphasizes HIPAA-grade privacy. The system provides dashboards showing calls, bookings, revenue impact, and operational metrics and promises reductions in labor costs, missed calls, and increased bookings and recall. OpenCall targets medical and dental practices with plug-and-play deployment and configurable AI flows.

📋 Description

• Own the enterprise lifecycle, including onboarding, adoption, and retention of major medical and dental group partners • Serve as the primary strategic advisor and point of contact for enterprise customers • Work with corporate practice administrators and local office managers to understand operational rules, edge cases, and EHR/PMS integrations • Coordinate deployment configuration of scalable AI agents • Review call data and metrics across multiple locations • Identify objection-handling and booking-rate issues and coordinate fixes with engineering • Prove OpenCall ROI through calls handled, hours saved, and appointments booked • Conduct monthly and quarterly Executive Business Reviews • Identify enterprise expansion opportunities across customer portfolios • Represent enterprise customer feedback to product and engineering teams • Prioritize high-impact feature requests and flag deployment drift or friction

🎯 Requirements

• 6+ years of experience as a CSM in a B2B SaaS or Health Tech company • Proven track record managing high-value, multi-location accounts • Ability to analyze large datasets across multiple locations and use dashboards to justify strategic recommendations • Ability to manage complex, multi-phase enterprise healthcare projects and expectations across corporate leadership and local front-desk staff • Exceptional communication skills, including translating technical AI concepts for non-technical managers and operational requirements for engineering teams • Ability to present ROI data to C-suite executives • Proactive problem-solving approach, including analyzing failed call recordings and proposing solutions • Prior direct experience in healthcare operations or specialized experience with contact center and telephony technology (CCaaS) preferred • Experience managing Dental Support Organizations (DSOs) or Dental Partnership Organizations (DPOs) preferred • Familiarity with HubSpot or a similar CRM preferred • Familiarity with enterprise medical/dental scheduling software and workflows preferred • Experience working alongside engineers, product managers, or AI developers preferred • Demonstrated success working with US companies during US business hours preferred

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