Senior Regional Operations Manager – West

Job not on LinkedIn

November 23

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+2 more states

🌵 Arizona – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote ☕ Washington – Remote

💵 $90k - $100k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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OPENLANE

WebsiteLinkedInAll Job Openings

Marketplace • Transport • Automotive

OPENLANE is a company that builds digital marketplaces for used vehicles, catering to regions such as the US, Canada, and Europe. They provide a range of services including finance floorplan and inventory financing solutions, technology platforms that drive results, and comprehensive end-to-end solutions to support automotive businesses. Notable brands include OPENLANE US, Canada’s largest digital wholesale marketplace for used vehicles, and OPENLANE Europe, a leading digital platform in Europe and the UK. OPENLANE also offers solutions like Velocicast for wholesale and retail auctions, autoniq for vehicle history evaluation, AutoVIN for vehicle inspections, and CarsArrive for vehicle shipping services. They support independent dealers with financing and provide various automotive services including high-tech locksmith solutions, recovery management, and compliance services.

1001 - 5000 employees

🏪 Marketplace

🚗 Transport

💰 $10M Venture Round on 2008-12

📋 Description

• Lead, coach, and mentor a team of Regional Operations Managers and be accountable for overall Objectives and Key Results of the inspection team (defined by manager) • Ensure policies, processes, procedures, and the tools used in the conduct of floor plan audits and vehicle or facility inspections are fully understood and followed by team of Regional Operations Managers to meet regional SLA’s and targets • Helping to fuel sales growth through fostering strong customer relationships with dealers and OPENLANE sales team to ensure opportunities are fully realized • Assist in hiring of inspectors, both contractors and full-time employees, within assigned regions • Collaborate with Marketplace and Commercial Sales Team leadership to ensure regional success; included but not limited to inspection needs, growth forecasting, scheduling, etc • Work closely with OPENLANE scheduling team to ensure all assignments are completed on time and inspection resources are used efficiently • Training inspectors as needed on all OPENLANE applications, inspection process and job functionality • Complete VOC and eNPS customer feedback calls as necessary • Utilize data to identify inspector trends, understand capacity, improve quality, and increase consistency, along with other metrics as needed • Available to assist as a POC for contractors and inspector needs in regard to; compensation, task assignment, process updates, app questions, etc • Communicate with all departments regarding inspection feedback and/or questions regarding inspections • Work closely with leadership in sales, product, quality, and arbitrations to ensure regional success • Participate in the creation, validation, and review of training programs • Work in the field side by side with Regional Operations Managers and inspectors ensuring all quality standards are met or exceeded and training new inspectors • Use multiple communication tools within the OPENLANE organization • Serve as a reserve inspector for new markets and inspection capacity gaps within region

🎯 Requirements

• Must have a minimum of 5+ years of proven leadership experience • Must have minimum 2+ years of automotive mechanical experience • Must be able to operate a motor vehicle and possess a valid driver’s license • A working knowledge of technology (most inspection reports are submitted electronically)

🏖️ Benefits

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement