Head of Legal Operations

October 17

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OpenLoop

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Healthcare Insurance • Telecommunications • SaaS

OpenLoop is a company dedicated to supporting and enhancing telehealth services. They offer comprehensive solutions designed to streamline virtual care delivery, including provider staffing, a technology platform, payer coverage, licensing, credentialing, and practice management. OpenLoop's services cater to both early-stage and established telehealth providers, as well as brick-and-mortar clinics looking to expand into telehealth. They have a vast network of clinicians, extensive insurance plan coverage, and operate across all 50 states, supporting a wide range of specialties and languages. Their offerings include white-label solutions and custom integrations to improve telehealth implementation and delivery.

51 - 200 employees

⚕️ Healthcare Insurance

📡 Telecommunications

☁️ SaaS

📋 Description

• Lead the full lifecycle implementation, administration, and optimization of Ironclad, including system design, workflow automation, template management, integrations, user enablement, and post-implementation governance. • Serve as the Ironclad subject matter expert (SME) for the organization, ensuring the platform is fully leveraged to improve contracting efficiency, visibility, and compliance. • Develop and execute scalable legal operations strategies focused on process automation, risk mitigation, and operational excellence. • Implement and manage ticketing systems to streamline legal intake, triage requests, and manage workload visibility and prioritization across the Legal team. • Partner with cross-functional teams—including Legal, Finance, Procurement, and Technology—to ensure alignment, transparency, and consistent communication across all legal operations initiatives. • Drive continuous improvement initiatives by identifying and executing on opportunities to enhance Ironclad’s performance and its integration with other enterprise tools (e.g., Salesforce, NetSuite, Jira). • Oversee and mentor team members supporting contracts management, legal technology, and operational reporting. • Provide advanced analytics and dashboards within Ironclad and other reporting systems to inform data-driven decision-making at the executive level. • Partner with the General Counsel to manage departmental budgets, forecast legal spend, and identify cost optimization opportunities. • Ensure that all legal processes, systems, and contracts adhere to applicable laws, regulations, and internal policies. • Other duties as assigned.

🎯 Requirements

• Bachelor’s degree in Business, Law, or a related field (advanced degree preferred). • 8+ years of in-house legal operations experience, with direct responsibility for implementing and managing Ironclad as the organization’s primary contract lifecycle management (CLM) platform. • Demonstrated success in enterprise-wide Ironclad adoption, including workflow optimization, data integrity management, and system integrations with tools such as Salesforce, NetSuite, and Jira. • Proven experience implementing and managing ticketing systems (e.g., Jira, Zendesk, ServiceNow) for legal request intake and tracking. • Experience working in a scaling technology company, with exposure to growth-stage challenges, operational integrations, and cross-entity alignment. • Strong background in legal technology strategy, automation, and data-driven decision-making. • Experience working in a scaling technology company, with exposure to integrations and post-merger alignment across multiple entities. • Excellent leadership, communication, and stakeholder management skills, with the ability to influence and collaborate effectively across all levels of the organization. • Deep understanding of contract law, compliance frameworks, and risk management principles. • Highly analytical and proactive problem solver with a passion for operational excellence and technology enablement.

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance, Pet insurance, and more