1st Line Support Engineer – Shifts including nights & weekends

🕒 April 27

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Openprovider

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Openprovider is a domain registrar with over 20 years of experience, specializing in simplifying and securing the domain operations of web hosters, marketing agencies, domain investors, and other resellers. The company offers domain registration and management services under a membership model, providing access to more than 2,000 top-level domains with fixed pricing and additional security services. Openprovider's offerings are enhanced by ISO 27001 certification, ensuring outstanding data protection, and their strong API integrations allow for streamlined domain management and automation. Members can enjoy cost-price domain transactions, exclusive deals on services such as SSL certificates and premium DNS, and a centralized dashboard for managing domains and services.

📋 Description

• Work in rotational shifts to provide 24/7 support to customers • Provide excellent quality of service and solve customer problems via phone, chat, and ticketing system • Follow Out of Office procedures, maintain team communication, and respect time shifts • Solve tasks using internal toolsets for SSL certificates, domains, Plesk licenses, and SpamExperts • Maintain and improve the knowledge base as a single point of truth for customers and peers • Collaborate with departments around the world to solve customer problems and improve products and services • Analyze daily operations and processes to generate ideas for automation and process improvement • Learn independently and with the team about products, technologies, and tools • Handle abuse requests and the end-user queue

🎯 Requirements

• Bachelor’s degree in Information Technology or a related IT field • 1–2 years of experience in Customer Technical Support • Fluent English and Spanish speaker • Excellent written and spoken communication skills • Strong grammatical accuracy and ability to express thoughts clearly • Ability to search, structure, systematise, and document knowledge effectively • Ability to explain complex technical topics in simple, accessible language • Ability to work autonomously without direct supervision • Enthusiasm for continuously learning new skills and technologies • Understanding of mail servers, filters, SpamExperts, and spam handling • Basic API literacy and understanding of request flows • Practical knowledge of Excel and MS Office tools • Ability to maintain focus in a remote-first environment • Nice to have: solid SSL expertise, Excel reporting and data exports, SLA adherence, Nameservers, DNS, and DNSSEC knowledge

🏖️ Benefits

• 100% Remote Work • Work from anywhere in the world • 31 working days of PTO • 5 company-wide public holidays • Quarterly & Annual Reviews • Clear opportunities to grow, learn, and progress in your career • Diverse and inclusive global team culture • Regular online social activities, including virtual coffee breaks, online games, meetups, and company gatherings • Internal workshops, cross-team projects, and knowledge-sharing sessions • Modern collaboration platforms and tools • AI Subscription (Claude) • Supportive environment focused on trust, transparency, and wellbeing